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Form of workSalary: $75,000
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary: As a Senior Manager of Retail - Sports, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.
Key Responsibilities:
- Ensure high standards of merchandising are maintained at all retail areas
- Coach and lead team members to provide a fantastic guest experience and enhance performance
- Identify and implement plans for continual operational improvement
- Take a hands-on approach to ensure our standards are being executed
- Oversee all retail operational duties - ensure readiness from the moment the first guest arrives to securing all areas upon close
- Supervise team members to ensure high standards are always maintained
- Schedule team members through MyStaff - align labor spend with revenue forecasts to optimize financial performance and guest experience
- Accurate completion and maintenance of inventory to prevent shrinkage
- Maintain communication with key stake holders to ensure client relationships
- Attend management meetings to build collaboration with other departments at all locations
- Maintain a working knowledge of the P&L and assist in forecasting and systems updates
- Handle customer complaints to ensure timely and satisfactory completion
- Process invoices in a timely manner where applicable
- Oversee the rotation of merchandise for different event types to optimize revenue
- Complete team pre-shifts to set the tone for events and keep team members informed
- Plan and manage special event setups and tear downs
- Assist customers as needed - always set an example for team members
- Complete team member progressive discipline as needed
- Ensure compliance with all Payment Card Information rules always
- Complete annual performance and mid-term reviews with team members
- Complete team member orientation training
- Other duties as assigned
Job Requirements:
- 3+ years experience in a retail operational position
- High level of computer literacy
- Passion for retail
- Excellent interpersonal and stakeholder management
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
