Senior Manager Development Operations

EMPLOYMENT SUMMARY

Position Title: Senior Manager, Development Operations

Location: Milwaukee

Reports to: Senior Director, Fund Development

FLSA Status: Exempt

Date Prepared: 1/8/2024

OUR CHARITABLE ORGANIZATION

Food For Health is a social enterprise focused on realizing our vision of creating equitable access to healthy and happy lives through the power of food. As a 501c3 public charity we are committed to normalizing the concept of Food Is Medicine and making nutritious and delicious food more accessible. We rare on a mission to disrupt diet-related disease for vulnerable populations by delivering delicious, medically tailored meals; keeping participants active; and motivating them through well-being services, programming, and measurement.

We are different, good different. What makes us different? Well the key facets to our approach – because we:

• Embrace a collective approach, and the proven, evidence-based principles of Food is Medicine and Medically Tailored Meals, to achieve long-term impact.
• Partner with payors, providers, community-based organizations, and employers to maximize the reach and accessibility of our offering.
• Offer funders and volunteers who share our purpose the opportunity to support a proven program that achieves sustainable results across diet-related disease disruption, life change, and workforce development.
• Prepare food that is always fresh, varied, chef-crafted, culturally appropriate, and farm-direct, with a relentless commitment to quality and sustainable practices.
• Provide a differentiated, dignified experience by combining our unique offerings—BeFueled, BeFit, and BeFocused—to participants and to the community, leveraging our Be3 Community Health Hub and our credentialed, relatable experts.

We are grounded in our values. They define who we are, how we act and how we do business. And as a charitable organization focused on achieving social impact, they are the essence of what makes us unique and successful – because we stand for HEALTH. This is our commitment to the community, our employees and partners:

• Humble: We act with empathy & respect for others
• Effective: We deliver high-quality results optimizing impact
• Accountable: We take ownership personally & as a team
• Lively: We are energetic & act with passion
• Trusted: We do what’s right
• Helpful: We build value internally & externally

THE POSITION:

The Senior Manager, Development Operations is directly responsible for successfully managing our donor database system, leading and managing special events, and grants management. This person is responsible for establishing systems and processes to adequately manage grants, sponsorships, major gifts and special events, ensuring we are compliant with applicable laws, regulations and guidelines related to fundraising relationships with prospective donors (i.e., individuals, corporate and foundations), across multiple sectors (locally, regionally, and nationally).

POSITION SUCCESS FACTORS:

• Meet and/or exceed annual revenue objectives.
• Successfully manage fundraising infrastructure and operations.
• Develop and maintain high awareness of the organization resulting in an optimized and perpetual donor network (locally & nationally).

ESSENTIAL FUNCTIONS:

• Support & drive moves management and fund development reporting efforts by utilizing database management and other relevant applications
• Deploy organization’s digital marketing strategy through various resources
• Manage monthly appeals for public support

Key Responsibilities:

Revenue Operations

• Manage and provide oversight of the constituent database, including maintaining records, creating and enforcing data policies and training staff.
• Accurately enter all gifts into the donor database and generate error-free, timely donor acknowledgment letters.
• Maintain fundraising metrics, key performance indicators and insightful dashboards that enable fair and equitable measurement of fundraising activities and goals.
• Report regularly (weekly, monthly, annually) on all activities via database or Power BI and event tracking to identify outcomes and engagement.
• Manage fund development policies and procedures (i.e., cash handling, GAP, donated goods).
• Partner with Finance to ensure gifts are tracked/credited appropriately and balanced against general ledgers.
• Coordinate/manage internal and external support resources, as needed.
• Prospect research & development to generation qualified leads for revenue generating team members
• Ensure compliance with applicable laws, regulations or guidelines related to fundraising.

Donor Cultivation & Stewardship

• Coordinate all donor mailings, including giving society, year-end, and special appeals.
• Use the Moves Management framework to build/maintain a portfolio of current and potential donors including corporations, organizations foundations, and individuals.
• Deploy donor pipeline strategies to support prospect development and ensure effective portfolio review and management; conduct prospect research as needed.
• Spearhead stewardship and donor relations efforts (activities conducted after a gift is made to demonstrate impact and retain donors).
• Major event coordination including but not limited to auction solicitation, organizing auction items, online auction platform coordination, guest organization and communication, venue and vendor coordination, program coordination before and after events, ISEs and tabling events
• Provide site tours to guests visiting FFH buildings, as needed
• Support grants management, reporting and writing, when needed. Grant writing responsibility is shared among staff depending on the program and policy area, and not the sole responsibility of this position.

Fund Development Marketing/Communications

• Develop and manage comprehensive annual schedule of mailings, e-solicitations, e-blasts, digital fundraising campaigns, website maintenance and updates and other development database communications and inform strategy for target audience, criteria and parameters.
• Collaborate with the communication team to create Fund Development collateral.
• Establish printing timelines for mailings and manage deliverables with external print house.

EXPECTED BEHAVIOR:

• Demonstrate a passion for the importance of healthy food as part of consumer lifestyles
• Represent Food For Health’s vision, values and capability with passion and integrity
• Operate within a culture of philanthropy
• Present an upbeat attitude and genuine interest in others. Energizes others through positive attitude

Personal Skills/Attributes:

• Education (example: Bachelor’s degree and a minimum of 5 years of experience)
• Exceptional written, oral, interpersonal and presentation skills
• Effective communicator at all constituent levels
• A collaborative and flexible style, with a strong service mentality
• Ability to work with minimum supervision
• Ability to multitask and work in an ambiguous environment

Working conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this summary amended at any time.