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Form of workJob Description
The Customer Success & Enablement team at Omnicare is responsible for enacting and operationalizing our customer strategy. This multi-faceted work aims to improve how Omnicare services its b2b and b2c customers. By developing tools and programs for both our internal teams and customers to leverage, this lead and the larger team will affect growth and retention.
The Senior Manager of Customer Success will be responsible for the development, implementation, and ongoing maintenance of these customer tools and programs to ensure an optimal customer experience. This individual will work collaboratively with business partners across Omnicare to identify and implement medium to large sized projects that support achievement of retention and growth goals. The role will report directly to the Director of Customer Success.
Essential Responsibilities
• Be responsible for maintaining customer issue intake system and leading improvements for how we address customer needs
• Develop processes and tools to ensure Sales and Account Management success
• Lead the change management strategy for customer-facing tools, programs, and initiatives
• Deploy strategies to ensure all customer-facing colleagues are working together to best meet customer needs
• Ensure Salesforce.com is the source of truth for all aspects of the customer lifecycle
• Develop and deliver regular presentations to senior executives to communicate updates and project plans
• Occasional travel required (up to 5%)
To be successful in this role, you will possess the following:
• Exceptional problem-solving skills, with a highly analytical and inquisitive work style
o Must show keen attention to detail -- but also have the ability to see the big picture
• Excellent presentation and communication skills, including aptitude for writing, fact gathering, storytelling, and analysis
• Flexible with the ability to thrive in a changing environment
• Experience collaborating with and supporting leaders from cross-functional teams
** This is a work from home position that can be located anywhere in the US **
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
5-7+ years of healthcare work experience
3+ years of work experience in project management, product management, or consulting
Experience implementing health care projects and programs with demonstrated results
Strong Microsoft PowerPoint and Excel skills
Salesforce operations experience
Preferred Qualifications
Long-term care experience preferred
Customer-facing experience, ideally in Sales, implementation, or account management, and in healthcare company
Education
Bachelor’s degree in a relevant field or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
The Customer Success & Enablement team at Omnicare is responsible for enacting and operationalizing our customer strategy. This multi-faceted work aims to improve how Omnicare services its b2b and b2c customers. By developing tools and programs for both our internal teams and customers to leverage, this lead and the larger team will affect growth and retention.
The Senior Manager of Customer Success will be responsible for the development, implementation, and ongoing maintenance of these customer tools and programs to ensure an optimal customer experience. This individual will work collaboratively with business partners across Omnicare to identify and implement medium to large sized projects that support achievement of retention and growth goals. The role will report directly to the Director of Customer Success.
Essential Responsibilities
• Be responsible for maintaining customer issue intake system and leading improvements for how we address customer needs
• Develop processes and tools to ensure Sales and Account Management success
• Lead the change management strategy for customer-facing tools, programs, and initiatives
• Deploy strategies to ensure all customer-facing colleagues are working together to best meet customer needs
• Ensure Salesforce.com is the source of truth for all aspects of the customer lifecycle
• Develop and deliver regular presentations to senior executives to communicate updates and project plans
• Occasional travel required (up to 5%)
To be successful in this role, you will possess the following:
• Exceptional problem-solving skills, with a highly analytical and inquisitive work style
o Must show keen attention to detail -- but also have the ability to see the big picture
• Excellent presentation and communication skills, including aptitude for writing, fact gathering, storytelling, and analysis
• Flexible with the ability to thrive in a changing environment
• Experience collaborating with and supporting leaders from cross-functional teams
** This is a work from home position that can be located anywhere in the US **
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
Required Qualifications
5-7+ years of healthcare work experience
3+ years of work experience in project management, product management, or consulting
Experience implementing health care projects and programs with demonstrated results
Strong Microsoft PowerPoint and Excel skills
Salesforce operations experience
Preferred Qualifications
Long-term care experience preferred
Customer-facing experience, ideally in Sales, implementation, or account management, and in healthcare company
Education
Bachelor’s degree in a relevant field or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
