Senior Manager, Club Performance

Major League Soccer is the top-flight men’s professional soccer league in the United States and Canada. We aspire to be one of the top leagues in the world, as defined by our quality of play, the passion of our fans, the relevance of our clubs and the value of our enterprise.  In 2023, the league will be comprised of 29 clubs, with ongoing plans to expand to 30 clubs.

The growth of our business and fan base happens at both national and local levels. To drive collaboration, best practices, innovation, solutions and league-wide growth, Major League Soccer is building a Club Performance Department. Based in New York, the group will serve as an in-house advisory and resource, working in close partnership with club leadership in areas of business operations, including ticketing, sponsorship, media, content, marketing, business intelligence and fan development.

• Work closely with Club Performance and League Office leadership to plan and track department and matrixed organization projects.
• Support priority Club Performance projects through research, analysis, and the development of action plans.
• Work with matrixed and Club Performance stakeholders to identify and document best practices across Major League Soccer and other industries for dissemination.
• Work with internal Research and Business Intelligence stakeholders to deliver regular reporting and address feedback and questions.
• Coordinate and attend Club visits, as needed, to develop relationships with club leadership, assess needs, identify priorities, & ensure effective and implementation of best practices and action plans.
• Collaborate with League Office IT stakeholders to organize and manage League-wide “resource library” of information, studies, best practices, presentations, and other materials.
• Lead development of programming of MLS League Meetings, working closely with League and Club leadership.
• Lead and manage the development and selection process for the annual MLS Executive and Team Awards.
• Serve as League Office source of information and documents for diverse club-related matters.
• Lead planning of new Club Leadership onboarding, including presentation and agenda development.
• Work with League Office stakeholders and external agencies to expand available research, data and overall resource to support an insights-based approach to departmental work.
• Develop relationships with other sports properties, leagues, and vendors to identify and share best practices in marketing and ticketing.

• Bachelor’s Degree, MBA Preferred
• 7+ years of experience in the sports and entertainment industry, with diverse experiences or working closely with professional teams/clubs.
• Experience in consultative and marketing positions

Required Skills:

• Strong executive presence with experience working directly with C-Level Executives
• Superior organization, project management skills and attention to detail.
• Possess strategic and innovative mindset, excellent communication skills, and the ability to project manage in a fast-paced environment.
• Knowledge of domestic and international soccer industry.
• Knowledge in areas of sponsorship, ticketing, media, business intelligence, digital, and fan engagement.
• Strong data and analytical capabilities, with the ability to identify insights and supported recommendations.
• Excellent people skills, with an ability to interact effectively in a professional and diplomatic manner with internal and external clients at all levels.
• High level of commitment to quality work product and organizational ethics, integrity, compliance, promptness, and timeliness.
• Must be proficient in Microsoft Word, Excel, Outlook, Power Point.
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays. 
• English fluency required. Fluency or proficiency in Spanish and/or French preferred.

Total Rewards

Starting Base Salary $90,000 - $110,000 MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:  

• Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid work schedule are also offered to promote Work-Life balance.
• Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
• Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are committed to providing equal opportunity and reasonable accommodations to employees with disabilities. MLS/SUM complies with the Americans with Disabilities Act and all other applicable federal, state, and local laws regarding disability discrimination and accommodation.