Senior Manager - Airport Operations Ramp Service For Lax

Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The salary for this position is $80,020.00 - $117,370.00dependent on job-related, equal opportunity factors such as experience, education, and skills. This range is based on a full-time schedule.
Salary and benefits information is being included in this job posting in accordance with California state law.
Key Responsibilities:
The Below the Wing business leader is responsible for the overall financial, personnel and operational related functions of the department which operates more than 100 consolidated flights per day and employs over 730 Ramp Service employees and 28 Leadership team members. Possess in-depth knowledge of Airport Operations, airport management, logistics, technology and financial planning and administration. Also has a proven track record for decisive actions backed by analytical thinking, goal directed leadership and performance. An experienced leader in deploying technology to enhance customer service, improve efficiency and support strategic business objectives and is a tried in developing, motivating, and leading people. Also responsible for the overall financial budget.

• Develop and monitor all functions of related station activity within budgetary constraints and with an emphasis on safety, productivity, and all performance related metrics
• High level of focus on established departmental safety expectations to minimize, reduce and prevent employee injury and/or aircraft damage, partner with Ground Safety
• Lead, direct, and monitor station organization to ensure superior customer service
• Strategically plan the long-term development of the department and its personnel
• Provide quality control in all areas of responsibility, to include facilities, equipment, and personnel appearance
• Establish accountability measures that sustain standardized work practices and continuous improvement strategies
• Provides leadership and support to the department Leaders who have overall responsibility for the day-to-day operation
• Active involvement working with local airport community and government agencies (Airport Authority, other airlines, FAA, TSA)
• Collaborate with local Union leadership to ensure fair and correct administration of collective bargaining agreements, maintaining on-going positive relationships

The organizational responsibilities include:

• All domestic and international ramp operations for the hub
• All aspects of the baggage operation; including originating, online connecting as well as interline connecting for entire consolidated daily operation
• Baggage delivery metrics/TCI
• Overall departmental GSE
• Overall departmental administration
• Overall departmental Training
• Overall departmental Safety
• Overall facility upkeep

Responsibilities

• Improve operational performance, lead all aspects of financial controls and all ramp safety
• Operational planning and safe implementation of all ramp activities
• Strategically plan the long-term development of department operations
• Business/Employee relationship development
• Working with department heads and peers
• Management and frontline employee interaction and development

Working with Business partners:

• Government Agencies
• Airport Authority
• Vendor Leadership

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):

• High School Diploma required
• Minimum 3-5 years leadership experience in an operations environment
• Excellent social skills, including written and presentation
• Ability to direct and develop management team, as well as ability to engage frontline employee population
• Ability to lead and sustain continuous improvement environment and initiatives
• Intuition for business
• Ability to promote a safe working environment
• Demonstrated leadership ability in a fast-paced environment and leading a large-scale organization
• Responsible for a 24-hour, 7 day a week operation required
• Must have the ability to work weekends and be available at all hours as needed
• Successful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position required
• Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or related field experience of 3 - 5 years of managerial experience in airlines operational environment preferred
• Union Relations background
• Experience in leading station ramp operations
• Organizational change experience
• Shown People Leader

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.