Senior It Manager

As the SR IT Managerat EdgeUno, you will play a pivotal role in analyzing our current systems and assets, recommend, and implement solutions and upgrades, and provide training. You should have extensive knowledge of network maintenance, and advanced industry knowledge to keep us on the cutting edge. From day one, you will have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.   

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.  

Core Responsibilities 

• Lead critical IT operations, encompassing operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.  
• Manage user access controls and permissions in adherence to security policies.  
• Take ownership of projects, solutions, and pivotal responsibilities within broader business initiatives.  
• Address business-critical IT tasks and systems administration.  
• Research and evaluate emerging technologies, hardware, and software solutions.  
• Maintain meticulous hardware and software inventory records.  
• Analyze departmental needs, identify vulnerabilities, and enhance productivity, efficiency, and accuracy to drive informed business decisions.  
• Ensure seamless integration and functionality of network components, remaining abreast of new features and competitive solutions.  
• Continuously assess existing processes, technologies, and vendors to identify areas for enhancement.  
• Generate cost-benefit analysis reports for necessary upgrades, while consistently evaluating vendors for optimal service and value.  
• Provide software and hardware training, troubleshooting, and technical support as required.   
• Develop and execute disaster procedures, and manage data backups effectively. 

Desired Skills/Experience  

• Experience with Zoho Platform and Intune  
• Experience handling different operation Systems like Microsoft, macOS and Linux 
• In-depth knowledge of Identity and Access Management principles and best practices. 
• Additional certifications in ITIL, or similar technologies is a plus  
• Cloud computing, DevOps and Datacenter knowledge is a plus 

Requirements 

• C1+ English Level is a must  
• Bachelor’s degree in technology or computer science  
• Proven experience in IT management  
• Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, CRM, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring  
• Expertise with implementing, configuring, and testing solutions 
• Proven leadership skills  
• Strong creative and analytical thinking 
• Ensure that your resume is submitted in English, as resumes in other languages may not be considered for review. 

What We Offer 

At EdgeUno, we offer a competitive compensation package, development and training opportunities to shape and realize your career goals, a trustful environment where you can be yourself, share your thoughts, and create a valued partnership. We're looking for someone who shares our passion for innovation and our commitment to deliver a turnkey experience for cloud, gaming, streaming, and content companies who want to accelerate their expansion in Latin America with a customer-first focus. Join us and make an impact!