Senior It Manager

United Vein & Vascular Centers is a rapidly growing national healthcare organization specializing in state-of-the-art, minimally invasive surgical vein and vascular treatments.  With numerous clinics across Florida, Georgia, Colorado, Arizona, and Illinois, we have positively impacted the lives of thousands of patients.  Our team of dedicated physicians and staff work together to deliver exceptional care, utilizing the latest technology and cutting-edge techniques.  Join our growing team as we continue to revolutionize the industry and transform lives!

The Senior IT Manager reports to the CIO and will help ensure UVVC’s implementation and use of technology meets the business needs and supports the company mission. The IT Support Manager will oversee our IT Support team and will train, lead projects and support the IT Support team’s growth and innovation. 

This position will be fully onsite at our Corporate Headquarters in Carrollwood, Tampa.

• Work closely with CIO to establish and enforce company IT standards regarding end user IT equipment such as laptops, desktops, iPads, printers, and other technology related equipment.
• Oversee the Global IT infrastructure, Help Desk, and Applications Support department, ensuring efficient operation.
• Lead the development and implementation of IT systems and department processes to prioritize and resolve requests effectively.
• Track and advise leadership on IT initiatives, enterprise security strategy, architecture, operations, and privacy policies.
• Assist in the development of KPI’s of the IT Department and identify any areas needing improvement.
• Maintain the design, deployment, performance, and evaluation of UVVC’s enterprise systems.
• Coordinate the support team’s work schedules to ensure that we have adequate support coverage.
• Bring new ideas for improvement to meet UVVC IT needs.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Assist in the development and enforcement of organizational standards, policies and best practices for systems, software, and hardware in line with evolving technology landscapes.
• Assist in the IT deployment of new clinic builds, clinic expansions and acquisitions.
• Ensure the team leverages zero trust concepts, centralized Identity management systems, MDM, cloud automations, and other modern technologies and security best practices for effective and efficient systems administration.
• Identify common hardware, software, network or system problems and research solutions to engineer efficient solutions to recurring issues.
• Act as an escalation point for resolution diagnosis, and resolution of hardware, software, or other network and system problems.
• Analyze project data to determine specifications or requirements including cost effective solutions to UVVC needs.
• Collaborate with others to resolve information technology issues.
• Mentor, train and lead new members of the IT team.
• Participate in and manage on-call rotation to ensure we have support coverage across our clinic time zones.
• Demonstrate leadership behaviors and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity. ·
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook. ·
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization. ·
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Engineering, Information Systems or related field.
• 7-9 years of experience in IT infrastructure operations, including at least 2 years managing systems administration and network teams.
• Significant experience with the following technologies currently in use at UVVC (Office 365 Admin Center “Azure AD/Entra, Exchange etc.”, OKTA Administrator)
• Knowledge in MDM (JAMF, Intune) or similar.
• Proficient in IT support, infrastructure, networking, and software solutions.
• Experience managing IT systems and staying updated with the latest technology.
• Proficient in Windows, Mac, Active Directory, Office 365, and iOS.
• Experience with enterprise Microsoft infrastructure (Active Directory, Office 365, Azure AD, Exchange online, SharePoint, Teams, Intune).
• Experience with IAM/MFA/SSO solutions (ADFS, Azure AD, LDAP, Okta).
• Familiarity with UCaaS/VoIP/Video conferencing solutions (RingCentral, InContact, Teams, Zoom).
• Experience with vulnerability scanning and patch management systems (Endpoint Central/Manage Engine and CrowdStrike).
• Experience with ticketing systems (Freshservice).
• Competence in network architecture, including firewall, Wi-Fi, and switch configuration (Meraki preferred).
• Experience with cloud environments (Azure).
• Familiarity with GDPR and data governance, especially in Office 365.
• Strong work ethic and multitasking abilities.

We Offer:

• Competitive compensation package
• Health, vision and dental benefits
• 401K plan
• Life insurance (100% company paid)
• PTO and paid holidays