Senior It Coordinator - Pc Technician

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents 
• Critical Illness and Accident plans 

The PC Technician provides day-to-day support, maintenance, and assistance for all resort wide hardware and software. Responsibilities include providing end user support for computer hardware and peripherals, creating and maintaining SOP documentation, and managing trouble tickets through our work request management system. The PC Technician works as part of the IT team to proactively identify problems and facilitate resolutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale of systems.

Job Specifications: 

• Expected Pay Range: $23 - $28
• Shift & Schedule Availability: Full Time

Job Responsibilities:

• Assist in resort-wide end user support.
• Deploy, maintain, troubleshoot, update and repair desktop computers and point of sale systems, including all hardware, software and peripherals.
• Open, track and close help desk tickets, communicate effectively with internal customers, and promote end user satisfaction.
• Troubleshoot, repair, and deploy copper communications cabling.
• Create and maintain accurate documentation as assigned.
• Actively participate in training, observe company policies and procedures, and promote all company values.

• Other duties and projects as assigned.

Job Requirements:

• Functional knowledge of Windows 7, Windows 10, Microsoft Office 2007/2010, Server 2008.
• Fundamental knowledge of TCP/IP networking and the ability to effectively troubleshoot connectivity issues with Windows workstations and other devices within a network.
• Working knowledge of Category 5/5e/6 cabling systems, including the ability to install and terminate cable.

• Excellent written and verbal English communication skills.
• Professionalism and strong guest service skills, attention to detail and timeliness.
• Flexible schedule during peak times of the year.
• Ability to work outdoors in a dynamic mountain environment. This position requires year round work on and off the mountain.
• High School Diploma or equivalence exam.
• Valid US Driver’s license.
• Ability to lift up to 75lbs.
• Follow and enforce company guidelines, policies and practices.
• 2 years’ experience in the set-up, configuration, use and troubleshooting of computers.

Preferred skills:

• Associates or Bachelor’s Degree from an accredited University.
• CompTia A+ and/or MCP certification.  Completion of A+ certification required after 6 months.
• Ability to support and maintain telephone communications systems and infrastructure.
• Demonstrated project management skills.
• Ability to Ski or Snowboard preferred, not required.

The expected pay range is $23 - $28. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 492410