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SalarySenior Investigator
Why Work Here? Flexible Schedule, Benefits, PTO, 401K, Holiday Pay, Bonuses, Great team, Potential for growth.
Compensation
$25 hour with bonus potential plus mileage reimbursement
Candidate must live within a 50-75 mile radius of Kissimmee Florida
Responsibilities and Duties
- Conduct on-site field investigations of underground, aerial, and outside plant damages for the telecommunications and utilities industries.
- Apply training to develop and maintain a solid comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines.
- Must respond to damages within 4 hours of assignment. Accurately record all time, mileage, and other associated, cost-specific items.
- Will act as a Field Trainer for new personnel and as a point of contact to Contracted vendors in the assigned area.
- Will report to the Investigations Territory Manager in the assigned territory for all local issues.
- Will conduct local training events with clients.
- Be prepared and willing to respond to damage calls within a timely manner. Complete damage investigations within 5 days and then work with and support our Claims Managers to complete the investigation and begin the recovery process.
- Write detailed and concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates.
Required Skills and Capabilities
- This job requires the candidate to be willing to travel to the site of damages in their assigned region in a timely fashion
- Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
- Smartphone to gather photos, videos, and other information while conducting investigations
- Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
- Exceptional attention to detail and strong, demonstrated written and verbal communication skills
- Proven ability to operate independently and prioritize while adhering to timelines
- Strong, objective analytical skills
- Valid driver’s license, current insurance, and reliable vehicle with the ability to respond to damages at any time
- Safety vest, work boots, and hard-hat
Preferred Qualifications and Skills
Candidate must live within a 50-75 mile radius of Kissimmee Florida
- Current or previous telecommunication or utility experience
- Knowledge of underground utility locating procedures and systems
- Investigation, inspection, or claims/field adjusting
- Criminal justice, legal, or military training or work experience
- Engineering, infrastructure construction, or maintenance background
