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SalaryBased in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 16 countries and 388 franchisees as of December 5, 2022, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at
www.dinebrands.com
. Develops training assets, including but not limited to manuals and job aids, videos, instructor-led training, performance simulation, and virtual-web-based training based on high-level design specifications for the IHOP organization.
Responsibilities:
- Acquire and maintain in-depth knowledge of IHOP brand identity and product standards and standard operating procedures.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Apply standardized training development methodology and adult learning principles to the design of
training materials. - Plan, prioritize, design, deliver, and evaluate training and development programs by utilizing blended learning methods (instructor-led, e-learning, video, etc.) to support company and department stratetgic initiatives.
- Write user-friendly, engaging copy about operational processes and procedures.
- Develop and maintain training manuals, multimedia visual aids, and other educational materials for all operations enhancement strategies.
- Coordinate cross-functional team reviews and approvals for training deliverables.
- Complete reviews and quality assurance checks of all materials prior to final sign off.
- Support instructional design projects by coordinating print requirements and specifications with
print vendors. - Oversee cascade and implementation of new and updated training materials, ensuring processes are
in place. - Research and implement the latest training delivery technologies including video and interactive media.
- Adhere to established timelines to deliver training assets and update smartsheet project tracker.
- Establish and maintain partnerships with managers and peers within the organization.
- Follow company policies, uphold professional standards, and perform all work in a manner respectful
of others. - Perform other responsibilities as needed.
Skills & Requirements:
- Bachelor’s degree in any of the following industries: Hospitality, Instructional Design, Organizational Development, Business Administration, Management, or Human Resources.
- 2 - 4 years of progressive training and development experience with demonstrated accomplishments in the areas of the ADDIE model; implementation including technical skills, customer service, and leadership development.
- Minimum 2-year experience with eLearning tools such as Articulate Storyline, Adobe Captivate, Camtasia, etc.
- Knowledge of the Adobe Creative Suite, including Acrobat, Photoshop, InDesign, and Premiere Pro.
- Full understanding of all phases of training development process and adult learning principles.
- Video production and editing skills including: scripting, scene blocking, talent direction, camera operation, sound, and lighting.
- Ability to effectively multi-task, managing multiple projects at different points in their lifecycles.
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
- Strong analytical skills, problem solving skills, and attention to detail.
- Proficient in planning and organizing – forward thinking to establish an efficient and appropriate course of action in a fast-paced environment.
- Ability to be flexible with change and help manage change.
- Food service and/or hospitality industry training experience is a plus.
- Proficient in Microsoft Office applications (Word, Publisher, PowerPoint, Excel, Outlook).
- Ability to work in a hybrid work setting to attend in-person meetings, white board sessions, food shows, photo and video shoots, team building events, company meetings, and other events.
- Salary range $100,000 - $105,000
Equal Employment Opportunity Statement
Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
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