Senior General Liability Claims Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Great American Risk Solutions writes a diverse mix of property and casualty business, both primary and excess. Risk Solutions writes mostly non-admitted business, partnering with leading wholesalers. We focus on a specialized solutions for a diverse market.
Our team members at Great American Risk Solutions display strong personal character, integrity, and honesty. We are driven champions of change and focus on results. We emphasize teamwork, collaboration - among underwriting, claims, and shared services teams - and continuous development of interpersonal and technical skills.
Great American Risk Solutions is adding a Sr. Claim Representative to their team. The positions will focus on losses in a nationwide book of surplus lines business, including primary and excess claims under commercial General Liability policies (CGL) with a focus on construction related claims including property damage claims and construction defect.
The person for this position will work from our downtown Cincinnati, Ohio corporate offices which offers a hybrid work from home opportunity. If not in the Cincinnati metro area, full time work from home is available. Willingness to travel, including overnight travel as needed, is required.
Job title and grade will depend on the successful applicants' level of experience.
Responsibilities

• Investigates and maintains claims:
• Reviews and evaluates coverage and/or liability.
• Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, reports, or other documents) in the investigation of claims.
• Works toward the resolution of claims files, and may attend arbitrations, mediations, depositions or trials as necessary.
• May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Conveys moderately complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
• Ensures that claims payments are issued in a timely and accurate manner.
• Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
• Performs work under general supervision.

• Performs other duties as assigned.
• Maintains necessary adjuster licenses, including completing required continuing education.

Qualifications

• 2 - 5 years of experience handling claims. Our focus is on candidates with experience handling one or more of the following types of claims: third-party property damage, construction defect, premises liability or excess/umbrella.
• Coverage analysis experience is required.
• Detail oriented and strong organizational skills.
• Exceptional customer service skills.
• Demonstrates strong written, verbal and effective listening skills.
• Ability to build and maintain productive relationships with co-workers.
• Significant experience working with Microsoft Office applications and electronic claim files is required.
• Must be open to travel, including overnight travel as needed.
• Bachelor's degree or equivalent work experience and/or training.
• AIC or CPCU designation is a plus.

This job is non-exempt in California
Business Unit:
Great American Risk Solutions
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.