Senior Field Service Technician

POSITION OVERVIEW

dormakaba is seeking a Senior Field Service Technician to join our team in Seattle, WA. This position is responsible for servicing and/or installing a variety of automated doors and related equipment, materials, and control devices.

The pay for this role will range from $38/hr. to $47/hr. (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

WHAT YOU’LL DO

• Carry out corrective service and preventative maintenance on a range of automated access doors and equipment in a professional and customer-oriented manner
• Operate company owned vehicle to job locations
• Install dormakaba products in commercial buildings
• Provide servicing customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Project a positive image to customers through exceptional service practices, professional personal presentation, and thorough communication
• Maintain accurate service data through diligent and timely use of all service documentation and technical tools
• Manage assigned parts and consumable stocks effectively
• Communicate with Sales and Service management about customer feedback and sales opportunities

WHAT WE REQUIRE

• Valid current driver’s license and demonstrated history of safe driving
• Mechanical knowledge, 3-5 years relevant experience

WHAT WE PREFER

• Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification
• Understanding of mechanical and electrical equipment
• Ability to troubleshoot mechanical and electrical issues
• Ability to use electronic devices such as tablets and smartphones

WE OFFER

• We take care of our employees on DAY ONE. We offer immediate medical, dental, vision, life, and disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer wellness programs to aid in your physical well-being.
• Vacation and personal time off.
• We support your growing family; we provide parental leave for moms and dads!
• Wisely plan for your future with our 401k matching plan beginning on DAY ONE.
• Supporting your career development with our tuition reimbursement program.
• Pave the way for success with a CliftonStrengths assessment.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Program (professional support for work, financial, family issues, etc.).
• Voluntary legal insurance.
• Unlimited referral reward bonuses.
• Corporate discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

Job Type: Full-time

Pay: $38.00 - $47.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person