Senior Field Service Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 03/12/2024
DUTIES AND RESPONSIBILITIES
Prior to arrival at field assignment location, review, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations/safety, specific instructions, etc.
Provide technical and hands-on service during demolition and installation, checkout, start-up, and commissioning to ensure safety and proper equipment and system erection is in accordance with contract designs and drawing requirements.
Perform Field Service activities & routines (both at customer site and office-based) with support/supervision level in-line with training certification.
Managed and supervise Field Service Engineer/Field service technician/Field site technician and crew.
Field Service routines include:
Basic customer problem-solving and/or troubleshooting (expert level)
Repairs & preventative maintenance work with various types of process equipment such as crushers, conveyers, pumps, screens, mills, etc.
Perform work using safe and proper methods and procedures to maintain and repair Metso equipment.
Equipment inspections with recommendations,
Assembly/disassembly, installation & commissioning
Trade specific discipline work (hydraulics, mechanics, automation, reliability etc) operation and maintenance activities
Remote support to colleagues and customers
Perform accurate equipment condition monitoring and simple analysis based.
Collect data on a planned schedule (maintenance plans) using standard FM routes, tools, and processes.
Create reports and recommendation for all findings that require a maintenance action using the standard report format. RCM report when action is required.
Collect all parts related to their calls for RCA review and any other components changed for any other reason on equipment being monitored by RCM (all changed components or pieces). Verification that data collected is giving expected results.
Provide recommendations/changes to avoid having the same failure. Share data with team Metso at all sites that have like equipment and customer.
Follow Metso processes, instructions, and training in performance of duties, with a specific focus on our brand requirements, certification principles, Field Service process and proper utilization of the FSM tool and digital inspection application.
Follow Metso & customer H&S requirements, ensuring adherence to the Metso “Modus Operandi” in performing duties.
Deliver site reports, time sheets & travel expense reports after each job in timely manner.
Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
Communications with the client to ensure satisfaction with job progress and quality.
Identifying sales leads and promote services offering, develop and grow service business opportunities.
SKILLS AND CAPABILITIES
Priority safety into daily work life and Work directly with Safety supervisors and co-workers to conduct the work safely.
Management, business, strong interpersonal skills and exhibit a commitment to quality ethics.
Mechanical knowledge and abilities a must and training of personnel with high technology.
Excellent verbal and technical written communication skills.
Ability to works independently/with minimal supervision (Be self-directed and motivated) to complete given tasks and activities, solving daily basic technical service issues.
Strong written and oral communication skills required combined with accuracy and attention to details.
Must have a talent for working with other people effectively, fellow employees, customers, contractors.
Capability of making quick, accurate decisions relative to problem solution and liability.
Ability to read and interpretation documents such as machine, tools and parts manuals, procedure, operating and maintenance instructions manuals, also capability to understand and knowledge of various product applications marketed by Metso.
Work in liaison with the various technical support departments within the Metso organization.
Knowledge and experience RCM.
Developing the RCM routes and ensuring accurate data is obtained.
Must be well organized and able to maintain accurate records and communicate reliable information through detailed technical reports.
Good document control for regulations and or warranty.
Ability to travel and stay in remote locations for extended periods and have the stamina to work long hours during emergency breakdowns and peak periods.
Good attendance record and willingness to work rotating shifts, or long hours (including evenings, weekends, and holidays).
Must have the stamina to work extended hours. Requires the ability to work in a variety of environments that may include exposure to heat, cold, humidity, fumes, airborne particles, chemicals, loud noise, and all types of weather conditions.
QUALIFICATION & EXPERIENCE.
Bachelor’s degree preferred in Engineering or Quality Engineering with a minimum 5 years’ experience in Field Service/maintenance and ideally on grinding mills, crushers as well as process machinery.
Diploma degree from relevant engineering with minimum 10 years’ experience in Field Service/maintenance
Requires the ability to read and interpret mechanical drawings.
Ability to make mechanical drawings with geometric tolerances is required.
Experience in reading data for equipment and documenting changes.
Professional certification in at least 1 technology and reliability
Prevent experience in predictive maintenance technologies.
Must be aggressive, assertive, and confident.
Excellent communication skills both verbally and written.
Excellent communication skill.
Experience with level leadership and supervise team.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.