Senior Field Quality Engineer - Sourced Products

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
Lead Field Quality efforts for the Sourced Finished Goods (SFG) Quality team. Work directly with Sourced Product suppliers, Customer Relations, Field Service technicians, and GEA cross functional teams to improve the customer ownership experience and resolve Field Quality issues. Partner with Product Quality Managers (PQMs) to identify emerging quality trends and help reduce overall Cost of Quality (COQ).
Position
Senior Field Quality Engineer - Sourced Products
Location
USA, Louisville, KY
How You'll Create Possibilities
Job Description -

• Work directly with the Sourced Product PQMs to identify key drivers of Cost of Quality metrics (warranty, damage, concessions, customer education and installation) and generate project ideas to drive quality improvements
• Manage the product and parts return process for the Sourced Products team and initiate process improvements to increase field returns
• Work directly with Customer Relations teams to quickly resolve Field Quality issues and improve the overall ownership experience
• Work directly with Field Technicians and the Service Parts team to fully understand field issues, investigate installation challenges, and remove obstacles in providing a world class ownership experience
• Work directly with Distribution and Product Damage teams to identify key contributors to product damage and generate project ideas to reduce incidents
• Coordinate with GEA warehouses, suppliers, and third party resources as needed to rework defective products, lead inspections, and ensure proper deviation procedures are followed
• Support development of improved reports and analytical tools to help identify emerging quality trends and focus areas for Sourced Products team
• Develop expertise in new Field Quality systems (such as Salesforce) and initiate processes to analyze and use system outputs

What you need to Succeed -
Minimum Qualifications

• Engineering or Technical (Physics, Chemistry, Mathematics) degree or equivalent technical experience

• Minimum 5 years work experience in Supplier Quality, Manufacturing Quality, Engineering Technology, or Operations in a manufacturing or field service
• Demonstrated problem solving and root cause analysis through the application of quality control tools
• Proven ability to lead cross-functional teams to drive change
• Analyzing large data sets to identify emerging issues and generate focused actions
• Requires occasional travel domestically and internationally
• Excellent communication skills, both verbal and written
• Ability to lead and manage multiple projects concurrently within a team environment
• Self-starter; takes the initiative to identify and implement new ideas
• Demonstrated ability to independently develop, manage and implement aggressive project plans both globally and domestically

What You'll Bring to Our Team
Preferred Qualifications

• Experience working within appliance industry in a technical, manufacturing or quality role
• Experience working with customer relations teams and field service technicians
• Experience working as part of a global team
• Lean experience or Six Sigma certification
• Proven ability to simplify complex information and concisely prepare executive summaries
• Experience analyzing Field Quality data and use of Field Quality data systems (SAS, Salesforce, Oracle Agile)

Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com