Senior Event Manager - Hilton Chicago

The Hilton Chicago is looking to add a Senior Event Manager to their team to service their larger groups for the hotel! This is an amazing opportunity to create memories at the legendary hotel and execute amazing groups in the largest event/hotel space in Chicago!

The ideal candidate will have 4+ years events experience within a mid-large size hotel, knowledge of how the events teams work within hotels, passionate about creating memories for our guests, and a strong leader! We are a fun, collaborative Team looking for a self-motivated person to join us and work with one of the BEST leaders in the business! We offer competitive salary, uncapped quarterly bonus opportunity, hybrid work schedule (after 90 days, based on business demands/inhouse client/meetings), Paid Time Off, 401K, benefits, hotel discounts, and more!

Position Statement

As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.

Position Summary

As a Team Member in this role, you will be responsible to:

• To organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems, products, booking systems, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U. S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (Based on hotel)

• Health insurance

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Go Hilton travel discount program

• Best-in-Class Paid Time Off (PTO)

• Supportive parental leave

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Please note, benefits may vary depending on the classification and union status of the position.

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