- ERP System Management:
o Oversee the administration, configuration, and maintenance of our ERP system (Current: Sage Intacct. Future: Oracle NetSuite)
o Collaborate with cross-functional teams to define business requirements and objectives for ERP projects.
o Analyze business needs and recommend enhancements to improve system functionality.
- Implementation and Upgrades:
o Lead the design, development, and implementation of ERP solutions, ensuring alignment with organizational goals.
o Customize workflows, reports, and dashboards to optimize business processes within the ERP systems.
o Evaluate emerging technologies and trends to enhance ERP capabilities and drive innovation.
o Manage upgrades, patches, and system enhancements to keep our ERP systems up-to-date.
- User Training and Support:
o Provide training to end-users on ERP system functionality, best practices, and new features.
o Offer ongoing support to resolve user issues and troubleshoot system-related problems.
- Security and Compliance:
o Ensure data security and compliance with industry standards and regulations.
o Implement access controls, user roles, and permissions within the ERP systems.
- Integration and Customization:
o Collaborate with development teams to integrate ERP systems with other business applications.
o Customize workflows, reports, and dashboards to meet specific business needs.
- Performance Optimization:
o Monitor system performance, identify bottlenecks, and optimize system resources.
o Proactively address performance issues and recommend improvements.
o Conduct technical solution reviews and provide recommendations for improved adoption and usage.
- Documentation and Process Improvement:
o Maintain accurate documentation related to system configurations, processes, and procedures.
o Continuously evaluate and enhance ERP-related processes for efficiency and effectiveness.
o Mentor team members in technology, architecture, and application delivery.
- Other duties as assigned.