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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Sr. Director Network Quality is responsible for designing, communicating, implementing, maintaining and inspecting Inside / Outside plant Network Quality standards for the entire Altice USA national footprint.
Responsibilities
- Required to manage the daily operations, performance and staff support of the quality team across the entire network footprint.
- Responsible for collaborating across organizational boundaries (sales, customer care, regional VPGM’s, inside/outside plant, construction, planning, engineering, finance and IT) to identify opportunities to improve the customer experience and ensure the Quality organization is fully integrated into the broader Altice USA strategy.
- Responsible for prioritizing enhancement opportunities in the Inside / Outside plant space to create the best possible customer experience.
- Requires a proactive focus on 99.999% reliability, unambiguous technical and procedural consistency, clear and timely communication all while ensuring disciplined financial execution. Guarantee success this leader will also need to design, partner to implement and then optimize an objective reporting and analytics framework for quality across the ISP / OSP organization that is integrated with key partners across the company.
- Development of clear unambiguous standards and associated metrics is a critical part of the role.
- Responsible for building, developing and leading a high performing organization with the right mix of technical and leadership expertise at each level.
- Leader is expected to foster an intentional culture by driving a mindset and behaviors that are heavily focused on designing, communicating, implementing, maintaining and inspecting best in class network standards that when followed create an outstanding customer experience.
- Expected to be able to effectively use resources available inside the organization and partner to engage appropriate resources outside the organization to drive success.
- Expected to perform other duties as assigned.
#LI-LP1
Qualifications
- 10+ years operational management experience in networking or technology
- Experience in a quality, operational improvement or transformation role
- Experience working with HFC, PON, or other network technology
- Experience working with Critical infrastructure (power, UPS, HVAC and fire suppression) systems
- Experience building a new organization or transforming an existing organization and establishing new processes, metrics and culture
- Must have the ability to analyze data/information and utilize key operating metrics to guide decisive decision making and be able to articulate decisions clearly and appropriately the intended audience
- Must have the ability to explain opportunities, issues, needs, deliverables and projects in terms appropriate to the audience and gain buy in from peers to drive appropriate changes
- Strategic thinking capabilities with ability to envision, articulate, and plan complex deliverables to align with the broader organization’s overarching goals and financial needs
- Ability to build tactical plans based on corporate strategy and then deliver on those plans by breaking them down into discrete manageable components that tie back to the overarching strategy
- Program management experience including the design, implementation and oversight of a program office
- Strong leadership and managerial skills; ability to select, develop and motivate talent and coach to/address capability gaps
- Must have the ability to develop, communicate and embed best practice procedures within a large team, influence other large teams to adopt those practices and communicate effectively across other interrelated functional areas
- Outstanding written and verbal communication skills with leadership ability to communicate cross functionally and at the executive level within the organization
- Must be highly organized and able to manage both teams and issues in a highly urgent environment
- A strong collaborative mindset with a clear understanding of how the role impacts key partners such as regional VP GM’s ISP/OSP, care and sales with the ability to work jointly across teams to improve the customer experience
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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