Senior Director, Gems

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Exciting senior level sales management opportunity to lead one of the fastest growing divisions at Astound Business Solutions.  This high profile position will have direct responsibility to grow the Government, Education, Medical, and Strategic Channels (GEMS) in Business Solutions.  This will include setting vision, building the organization and manage the most senior sales executives in our company. The successful candidate will be highly motivated by individual achievement and team success incorporating their in-depth enterprise sales experience to meet the Astound Business Solutions Plan Strategy for this channel.

Essential Job Functions and Responsibilities:

• Lead GEMS Sales team in the West Region
• Hire, train, develop and retain the most senior Sales Executives to deliver sales results through observing, mentoring, coaching and participating in all aspects of the GEMS Business.
• Strong relationship builder between organizations.  The primary role of this position is to support the AEs in the targeting, sales, analysis/business case, approval and installation management.  To be successful in this role, it requires over-performance in building strong working relationships with multiple organizations to develop solutions and support the GEMS AEs from implementation from concept to turn-up.  
• Responsible for business KPI tracking and management, business case development, process development and implementation. 
• Motivate the team by conducting consistent sales meetings and challenging all to excel in their region through the creation of a competitive atmosphere, setting and managing quota, and measurements of success
• Assure positive ongoing relationships and satisfaction with existing customers
• Responsible for sales force, performance management, professional development and success
• Responsible for leading and developing new markets within the channel (i.e. State & Federal certification, etc.)
• Responsible for accurate reporting and tracking sales metrics utilizing sales tracking technology
• Support sales executives on sales calls as needed
• Utilize existing personal networks to help AEs develop solutions to meet non-conventional and conventional customer needs
• Approve all standard quotes and contracts for the GEMS market segment 
• Responsible for pursuing collaborative approval of Senior Management on non-standard quotes/contracts
• Help AEs identify key opportunities for network expansion, and building business case/sales funnel to pursue
• Propose additional product offerings to accelerate market segment growth 

• Investigate and propose new sales channels to accelerate market segment growth 
• Partner with Operations teams to effectively meet customer expectations throughout turn-up process
• Other duties as assigned

• Strong organization skills with attention to detail and accuracy
• Highly productive and prioritizes multiple tasks
• Highly proficient using MS Office products:  Word, Excel, PowerPoint. 
• Highly proficient written and verbal communication skills
• Ability to create and deliver live presentations to business prospects and organizational affiliates
• Helps facilitate a team environment
• Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers
• Recognizes the importance of quality in providing a competitive edge

• Must be able to sit for extended periods
• Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers
• Must be able to work in a standard office environment; no hazardous or disagreeable work conditions
• Must be able to travel throughout the region as needed – Boston, New York City, Washington DC, and Lehigh Valley in PA.

Required Qualifications:

• 15 years leading sales organizations in the CLEC, Telecom or Cable industry.  
• Demonstrated expertise in leading successful sales organizations in technology businesses
• Proven results in developing a channel and exceeding sales organizational objectives
• Understanding of fiber optic data and telecommunications solutions in CLEC business

Required Education:

• Bachelor’s degree required or equivalent industry experience

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
• Tuition reimbursement program
• Employee discount program

The base salary range in Washington for this position is $167,000 - $180,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf