AddressDescription
- Identify problems within Payscale products and provide workarounds
- Troubleshoot complex requests and advance to development team as appropriate
- Deliver proactive and reactive customer service with empathetic and professional communication
- Provide timely and accurate solutions to customer requests
- Maintain accurate case records by documenting all interactions and resolution steps and updating case field
- Familiarity with compensation planning
- Experience providing enterprise software support
- Understanding of foundational application layer support (SFTP, SSO, APIs) technologies
- Intermediate to Advanced experience with Excel
- Experience with Marketpay or other compensation software (highly desirable)
- Experience supporting dedicated customers, as opposed to queue-based work (highly desirable)
In the spirit of pay transparency, we are excited to share the base salary range for this position is $78,900 - $118,300, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Company Description
Payscale is a company with a vision to change the world by empowering people and employers with the strategic power of compensation by delivering data, services, and software to get pay right.
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses make sustainable fair pay a reality. Empowering more than 50% of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations to be informed about pay transparency, equity in the workplace and dramatically improve how their employees experience the benefits provided to them - mainly compensation! Pay is powerful. To learn more, visit www.payscale.com
- Voted Seattle’s and Boston’s best places to work according to Built In 2022.
- Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Location
Payscale has an employee centric remote-first model, providing flexibility to do your best work in a space that supports you and finding time to collaborate in person for the moments that matter. Payscale has employees across the US, Canada, and the UK with unlimited access to WeWork and Regus spaces. We are unable to hire in the Quebec Province, Northern Ireland, and Hawaii at this time.
Benefits and Perks
All around awesome culture where together we strive to live our 5 values:
- Respect every individual, work as a team
- Be Customer first, customer centric
- Have a Bias towards action
- Commit to excellence (we give our best everyday)
- Make Data driven decisions
An open and inclusive culture where you’ll learn and grow through programs and resources like:
- Monthly company All Hands meetings
- Regular opportunities for executive leadership exposure through things like AMAs
- Access to continued learning & development opportunities with dedicated quarterly learning hours and courses offered via Workramp
- Our commitment to a continuous feedback culture which allows us to drive performance and career growth
- A growing network of employee resource groups
- And more!
Our more standard benefits (US)
- Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work.
- 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- 401(k) retirement program with a fully vested immediate company match
- 12 weeks of paid parental leave for birthing or non-birthing parents
- Unlimited Infertility coverage benefits through our medical plans
- Health Savings Account (HSA) options and company contribution each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
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