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SalaryCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS Inc. has an exciting opportunity in our Payment Solutions group for a Senior Customer Support Specialist. This position will provide Customer Support to merchants, cardholders, sales staff, and prospective new cardholders. You must have excellent communication skills, both verbal and written, be detail oriented and have the ability to learn new software systems. You must be analytical, solution-focused, organized, able to adapt to changing priorities, and able to work independently in a fast-paced environment.
Responsibilities
- Provide total customer care to all inbound customer calls, updating account information and following all departmental policies and procedures with each call.
- Answer and resolve merchant inquiries regarding credit card balancing, point of sale equipment, point of sale software updates, and other card processing issues.
- Address Cenex cardholder account concerns regarding card usage issues, billing, and other account related inquiries.
- Initiate outbound calls to merchants and cardholders to address various time-sensitive card processing issues.
- Address customer email concerns with professionalism while providing complete and accurate information.
- Educate the customer on existing and new products and services.
- Promote Cenex products and the Cenex brand, ensuring growth and profitability.
- Collaborate with other groups within the Payment Solutions department to improve cardholder and merchant experience.
- Partner with our network service providers, vendors, and authorized service representatives to ensure merchant and cardholder satisfaction and retention.
- Maintain, review, and create procedure documentation to be utilized by other members of the Customer Support team.
- Actively engage and contribute to continuous improvement of processes and procedures within the Payment Solutions department.
- Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Minimum Qualifications (required)
- High School Diploma (or equivalent)
- 2+ years of experience in Customer Service and Technical Support
Additional Qualifications
- Bachelors Degree
- Basic Microsoft Office knowledge including Excel, PowerPoint, and Outlook
- Previous experience dealing with customers in a phone-based environment
- Previous experience in the credit or finance industry
- Knowledge of the Fair Credit Billing Act and other related governmental requirements
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care savings accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
