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SalarySenior Counsel, Litigation (Madison, Wisconsin, US - remote)
Zendesk provides software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experience. Zendesk is looking for a Senior Counsel, Litigation to join a dynamic and fun legal team. This role reports to the VP, Associate General Counsel, Privacy, Product, Employment, Litigation & IP. This is a great opportunity to join a vibrant team within an exciting company!
Responsibilities (what you get to do every day):
Be accountable for all aspects of existing and new litigation and adversarial matters, including settlement strategy, case management, motion practice, implementing legal holds, coordinating and conducting internal discovery, managing productions, reviewing documentation, responding to legal process, insurance coverage coordination, and resolving matters in an effective and efficient manner.
Responsible for non-litigation and pre-litigation enforcement matters, disputes, settlements, and collections matters.
Responsible for reporting updates and strategy to senior leaders in the litigation and legal function in a clear and concise manner.
Identify potential litigation risks and trends and counsel the legal team and business on how to minimize exposure.
Manage and leverage data to drive decisions on litigation management recommendations and risks facing the company.
Be a trusted partner to key stakeholders across the business to drive the delivery of excellent legal services. Partner with other legal groups (such as Product, Privacy, Employment, and Corporate Legal) to support their risk assessments and collaborate on strategic projects.
Manage outside counsel, including driving alignment on case strategy, budget, and staffing.
Manage the related outside counsel budgets for litigation matters.
Develop and maintain litigation management playbooks and policies.
Requirements (what you bring to the role):
J.D. from an accredited law school and admission to the bar.
7+ years of relevant experience as a qualified lawyer, ideally with a combination of in-house multinational organization and law firm experience.
Experience in managing a variety of substantive areas of law for technology companies, including employment litigation required.
Experience in IP litigation a plus.
Experience interpreting and responding to legal orders.
Experience in managing internal discovery with a practical approach.
Excellent written advocacy skills, both formal and informal.
Strong work ethic, ability to adapt to rapidly-changing environments, and commitment to meeting deadlines.
Clear communicator with the ability to break down complex requirements into practical advice.
Ability to work independently, exercise practical business judgment, and organize and prioritize workload.
Able to manage multiple high-priority projects simultaneously.
Accountable and hands-on, self-starter, results-oriented.
Experience working with SaaS at a global tech company preferred.
Where We Work:
Fully Flexible:
In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $180,000.00-$270,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
