AddressCDW’s vision is to be the national provider of Managed Services. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings.
Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.
Key Areas of Responsibility
- Managed Services – Provide technical leadership to the AWS cloud Managed services team and level 2 and 3 support for cloud Managed Services customers. Works through an on-call rotation with team members to cover cloud Managed Services accounts.
- Responsible for providing superior customer support and delivery excellence within the Cloud Design, Management, Automation, and Integration space, supporting cloud computing initiatives deemed critical to the business.
- Assists in initial strategies, application assessments, workload analysis, vendor research and selections and financial modeling.
- Execute design and support efforts for medium to large scale enterprise cloud infrastructure, databases and application systems, with high availability and continuous availability requirements.
- Perform roadmap creation, forecasting, and team planning.
- Contribute to best practices, strategies, methodologies, and documentation/templates, working with CI/CD pipelines and technologies.
- Provide expert advice on technical subject matters and architecture design to Customers, the Managed Cloud Solutions Team, and other Extended CDW Teams.
- Provides technical expertise in analyzing client’s requirements to develop Managed Cloud Services offerings that provide significant value, which also includes recommending solutions and assisting Sales, Engineers, Consultants, and Architects with the development of proposals, quotations, and presentations.
- Serve as overall coordinator of and technical escalation point for AWS Managed Services Resources.
- Provides direction and technical guidance for Analysts, Specialists, Engineers, and Consultants; mentor other engineers on Managed Cloud Services project design, analysis, and project coordination of services or products.
- Utilize a variety of tools in performing job duties including Cloud Technologies ( aconsole and native tools using CLI for managing AWS Environments); DevOps and Container Tools (Dockers, Docker Compose, Dockers Swarm, Kubernetes, ECS, EKS, Red Hat Open Shift, Jenkins, Run Deck); Configuration Management Tools (Ansible, Puppet); ; Monitoring Tools (App Dynamics or New Relic type of monitoring tool, Evolven, CloudGuard Dome 9); Scripting Languages (Shell, Python); Ticketing Tools (Service Now, Jira, Parature); and Agile development methodology.
Education and/or Skill-Set Qualifications
- Bachelor’s degree in computer science or equivalent experience
- 5+ years of experience in deployment of automated private/public cloud solutions
- Knowledge and skill level in identified competencies needed to meet minimum requirements for role
- Previous direct customer consulting experience or equivalent understanding of role responsibilities
Required Qualifications
- 4+ years designing, implementing, and supporting cloud-based infrastructure and solutions using a variety of operating systems and platforms including Commerce Server & HTTP Server, AWS products and services, Docker, Jenkins, and Ansible.
- AWS Solutions Architect Associate or Professional or AWS DevOps Asscoiate Certification required.
- Experience deploying and managing AWS Organizations, Landing Zones, Control Tower, accounts, and tenants, etc.
- Highly proficient in deploying AWS infrastructure at scale by using IaC like CloudFormation or Terraform
- Demonstrated understanding and experience with Terraform, Ansible or equivalent IaC automation tools and technologies.
- Experience with VPC, IAM, EC2, Auto Scaling, EBS and ALB is a huge plus.
- Demonstrated knowledge of the AWS cloud platform and awareness of multi-platform solutions and capabilities
- Working knowledge of containers including orchestration with Kubernetes, Amazon Elastic Kubernetes Service (EKS) and Fargate
- General working knowledge of Kubernetes design and implementation
Proficiency with CI/CD Pipelines, Git, and SDLC concepts. - Working knowledge of GitHub and/or GitLab
- Experience working as an engineer / team member within an agile environment.
- Demonstrated ability to speak to business value of public cloud solutions.
- Excellent written and verbal communication skills, as role must be able to conduct client facing conversations to drive success in consulting engagements.
- Demonstrate solid interpersonal skills and ability to collaborate with delivery engineering teams.
- Ability to understand, remember, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology
- Ability to multitask, organize, and prioritize.
- Ability to understand and follow complex instructions and guidelines.
Preferred Qualifications
- Desired Certifications: AWS DevOps Associate, AWS Solutions Architect Associate or Professional
- Additional technology areas and experience: Linux, Cloud platform specific automation tooling, additional scripting languages, additional software development languages, data experience, networking experience
- Experience working as a consultant to deliver technical services.
