Senior Case Manager - Leeward Hall

Job Title: Senior Case Manager

Status: Full-time, 9am-5pm (hours may vary)

FLSA Classification: Non-Exempt

Job Location: Mott Haven Section, Bronx, N.Y.

Reports to: Program Director

Objective:

We are seeking a dynamic and engaging Senior Case Manager who has experience working with formerly homeless, families and individuals with chronic medical conditions including HIV and AIDS in a supportive housing environment. The Senior Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability and attaining their physical, emotional, vocational, educational and social goals. The ideal candidate will have solid clinical knowledge as well as experience working with individual and or families that has been impacted by mental illness, substance abuse, legal, criminal justice and medical issues. Additionally, the SeniorCase Manager will be passionate about helping people; be a proactive and creative problem solver.

Position Type: This is a full-time position with a regular daytime schedule that may include 1-2 evening/late shifts. Lantern staff may be asked to change work schedule and hours depending on the operational needs of the site and the agency.

Essential Functions:

• Provide integrated counseling and case management services that effectively engage residents and promotes health and wellness, personal growth, and housing stability.
• Collaborate with residents in the development of client centered, recovery-oriented service plans that identify short and long-term goals.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage crisis as they arise.
• Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and fosters an inclusive, respectful community.
• Develop and maintain confidential records for each resident according to mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Participate in a robust training program that includes training in evidenced based models to ensure highest level of service is provided to clients.
• Perform other job-related functions, as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

• BA/BS required, preferably in a related field such as social work, sociology or psychology.
• Bi-lingual Spanish/English preferred.
• Three years of experience working with single adults or families impacted by poverty, chronic homelessness, mental illness, substance abuse and medical issues required.
• Ability to work independently as well as a member of an interdisciplinary team.
• Highly organized and able to manage a diverse case load of clients with diverse needs.
• Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
• Track record of proactive, strength-based work with individuals and families.
• Experience with ETO, or other electronic case management systems.
• Experience working with evidence-based models, specifically Motivational Interviewing, preferred.
• Preferred: Knowledge of HIV/AIDS, mental health, substance use or chronically homelessness population.

Supervisory Responsibility: None

Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.