Senior Business Systems Analyst

Job overview:

The Senior Business Systems Analyst will work with business clients to analyse business processes, collect, clarify, and translate their requirements into documentation from which applications and solutions are selected, procured, and developed. This role will also work to be a liaison between the various business groups within Compass, advocating and supporting the business's IT needs.

This role is focused on solutions related to the Quality Assurance. This may also include but not be limited to, issues impacting quality and regulatory systems, clinical development and data management, and the following solution platforms: document management and training management, quality management. Works with internal and external SMEs in defining requirements, as well as implementing and maintaining effective solutions.

Location: Remote/Hybrid in the United Kingdom (preference for London) or on the East Coast, USA.

Report to: Vice President, IT.

Roles and responsibilities

(include but are not limited to):

• Represent and advocate for the IT application and platform needs of the Quality Assurance organisation within Compass, as well as maintain the application portfolio for this function
• Take technical ownership of, and provide technical leadership for, Compass' eQMS platform: MasterControl
• Track and manage all Quality Assurance business-driven IT projects and initiatives through a project portfolio and other appropriate management tools
• Work with the business process owners to develop project plans to identify resources and establish reasonable target delivery dates and coordinate these to ensure that projects are delivered on time and within budget
• Develop and maintain the budget for all Business Systems and applications in their purview
• Partner with business process owners to define and facilitate the implementation of the solution through pilots, user acceptance testing and end user training
• Work with external parties when necessary to analyse, define and document data and information flows impacting clinical operations and data management
• Work in concert with the user community to actively manage and optimise solutions through their lifecycle
• Manage product selection processes, oversee contracting and negotiations, and manage product vendors

Candidate Profile:

• Knowledge of and experience with rollout, configuration, management, and support of eQMS systems. Specific experience with MasterControl is highly preferred
• Bachelor's degree in computer science, Management Information Systems or related field and considerable experience in Biotech/Pharma
• Solid project and time management skills—will be called upon to lead a cross functional project team in the absence of a Project Manager
• Knowledge of and experience with GxP computer systems validation, applicable FDA regulations and ICH guidelines
• Experience working with key Quality Assurance processes, like document control, CAPA/deviation, and audit
• Ability to create compelling business cases with accurate cost and effort estimations
• Ability to work well and partner with a wide range of team members: technical, business subject matter experts and stakeholders, especially under stress and with changing priorities
• Experience in managing external SaaS vendors through selection, contract negotiation, implementation, and ongoing maintenance/support
• Strong understanding of basic system engineering and data and information modeling, data and process mapping
• Ability to work effectively in a collaborative team environment where results are achieved through influence and the incorporation of multiple points of view
• Excellent organisational skills, sufficient to multi-task in an extremely fast-paced environment with changing priorities
• Some experience in ITIL and ITSM processes preferred
• Previous experience in rapidly growing organisations is preferred
• PC Tools skills: MS Project, MS Visio/Flow Charting, MS Office