Senior Business Process Manager, Risk And Compliance

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Business Process Manager, DPS Risk and Compliance position is suited for a seasoned professional with strong leadership experience in product development, compliance, and risk management. This position reports to the Sr. Director responsible for DPS Compliance and the DPS Program Governance Office.

The Program Governance Office is responsible for implementing and maintaining a cross-product framework and strategy to execute against DPS' regulatory compliance objectives.

The successful candidate will assist client facing teams and cross-functional organizations to support internal, external, client and regulatory audits (e.g., FFIEC, GLBA, PCI etc.). The incumbent will partner with key stakeholders such as Legal and Global Compliance to monitor evolving legal and regulatory landscape to reduce risks and ensure on-going compliance.

As a compliance & risk expert, the incumbent will collaborate with DPS Product teams, Visa Risk team members, Visa Legal and client account teams, to document and audit DPS Product risks and controls. The position operates in a highly matrixed environment. This role will principally focus on ensuring DPS Product and Value-Added Services are included in Visa’s Risk Control Self-Assessment (RCSA) enterprise system. Will support an ongoing audit cycle to validate proper documentation and control execution.

This role will initially be dedicated to partnering with dispute and contact center products and services.

Principle Scope, Responsibilities and Key Results Areas

• Coordination and review of DPS compliance with Visa’s Risk Control Self-Assessment (RCSA) requirements. Ensure operational risks and the design and effectiveness of mitigating controls are documented and reviewed periodically.
• Accountable for all risks identified in the NBIA process for ongoing monitoring to ensure that mitigations are working and are effective, work with the product teams to ensure all pre and post launch conditions identified in the NBIA process are completed.
• Participate in, and may present to, Executive Steering committee representing Product, Legal, Enterprise Risk, Compliance and Supplier Risk Management organizations in appropriate oversight of DPS Products and Value-Added Services
• Working with other key members of the team, provide support for Audit, Security and Compliance activities related to DPS Products and Value-Added Services within the scope of the applicable Visa policies. Coordinates audit follow-up and corrective action planning.
• Perform assessments of the focus areas including review of existing processes and procedures, adherence by staff and make recommendations to improve internal controls and Compliance
• Develops positive and proactive approaches to regulatory compliance to ensure client satisfaction.
• May lead training of functional areas and assists in the development of training sessions.
• Process mapping SME to document risks and controls associated with DPS products and products that support DPS
• Support preparation of internal and external audits and Compliance in accordance with regulatory standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**This role will be based in the Denver (Highlands Ranch office) - we are not offering relocation or immigration for this role. This person will be expected to work in the office 2-3 days a week per our hybrid model.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA)

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience
• 5+ years of experience in the payments industry (prepaid, debit, credit, fintech, network processing, issuer processing, acquiring, etc.).
• Current relevant experience in Compliance and Risk areas is required with working knowledge of Governance, Risk and Compliance (GRC) tools a plus
• Demonstrate broad security and Compliance knowledge across common industry policy bodies. These may include PCI, FFIEC, SSAE18, SOX, ISO, COSO, COBIT, and others
• Professional current certification such as CIA, CISA, CISM, CRISC preferred
• Experience in Audit, Risk or Compliance in financial industry generally preferred
• Superior written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
• Impeccable managerial, interpersonal and presentation skills with the ability to influence internally and externally.
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to approach common problems.
• Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
• Capable of working independently while also being team oriented, collaborative, diplomatic and flexible.
• Highly motivated team member who easily cultivates effective relationships with all levels of the organization, clients, and partners to accomplish shared business priorities.
• Advanced skills in MS Word, Power Point, Visio, Excel, and Outlook.
• Regulatory and Compliance expertise strongly preferred.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,100.00 to 154,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.