Senior Manager Business Process Outsourcing

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Your role in our mission

• Defines and develops the overall business and operational strategy of the Business Process Outsourcing area to optimize profitability and client satisfaction as well as meet corporate objectives and goals.
• Works with business development and information technology project team members to identify and respond to large, complex potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure.
• Oversees the development of operational strategy, propositions and metrics for large, complex clients. Oversees contract negotiations in conjunction with business development and application team.
• Forecasts future requirements for delivery resources for large contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications.
• Oversees the design and development of procedures, practices, documentation for disaster recovery and problem control.
• Reviews existing Business Process Outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience
• Master's degree in business administration, information technology, computer technology or related field preferred
• Twelve or more years of Business Process Outsourcing, consulting, or systems implementation experience
• Eight or more years of leadership or supervisory experience
• Experience working with Business Processes
• Experience working with information technology applications and infrastructure
• Experience working with application delivery, management structures and reporting procedures
• Experience working with integrating applications

What you should expect in this role
The pay range for this position is $121,900 - $174,100 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.