Senior Business Manager - Eventions-1259389

The Senior Business Manager leads a group of planners within the Eventions Team. Support all logistics and operational activities. This role is responsible for team readiness, deliverables, and SLAs'. Management responsibilities include providing daily supervision, guidance, and support to the team, as well as maintaining strong knowledge of each program to ensure alignment across centers. Additionally, the Senior Business Manager is responsible for managing client relationships, collaborating with stakeholders, and driving the implementation of new processes across teams.

Essential Functions and Responsibilities:

• Partner with stakeholders at Eventions and other segments and maintain strong knowledge of the various programs ensuring cohesion and customization as needed.
• Strategize with the General Manager, Director, and Regional Director on operational processes & procedures by analyzing business needs & goals at a daily program & operational level. Additionally, maintaining all necessary role-specific documentation, including but not limited to email templates, training manuals, and SharePoint sites.
• Lead strategic planning initiatives to support industry growth, the expansion of supported sites, and changing customer and stakeholder demands.
• Maintain top-quality hospitality vendors; establishing efficient processes to ensure consistent and seamless experiences for our guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc.)
• Partner with Internal Teams, such as Catering, Concierge, Tech, and external vendors to ensure seamless execution of all events.
• Organize & manage updates of key information & resources in OneNote & on SharePoint, sharing updates with the team & stakeholders as needed.
• Thoroughly understand the Internal Tool & reporting features, acting as the team liaison for all questions, concerns & new feature requests.
• Foster strong long-term relationships with clients, stakeholders, and vendor teams, promoting collaboration and teamwork across centers.
• Provide backup support to the General Manager when needed.
• Other duties as assigned.

Supervisory Responsibilities:

• Manage the Planner Teams, providing daily support and ensuring service levels are met.
• Develop and execute the staffing plan, including recruitment, hiring, transferring, termination, payroll, scheduling, and backup plans.
• Manage the onboarding and training of new lead planners and planners, as well as awareness training for other teams.
• Perform all talent management functions for the department, including onboarding readiness, monitoring & managing performance, establishing KPIs and delivering performance appraisals.
• Track and calculate inventory, metrics & reporting are tracked and calculated efficiently, ensuring that these can be used in business reviews to leadership.

• Bachelor’s degree or equivalent experience.
• Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
• Able to quickly learn new tools/software.
• 7-10 years of experience in Customer Service
• 5+ years of experience leading and developing teams.
• 3-5 years of experience planning executive events. Experience planning business events - product releases, Trade Shows, conferences, etc.
• Event planning certification; such as CMP or CSEP is a plus.
• Exceptional professionalism and client-focused mindset, with the ability to interact effectively with all levels of business clients.
• Strong leadership, interpersonal and customer service skills.
• Excellent communication skills are a must (both verbal & written).
• Must be process oriented, organized and have attention to detail, yet also be flexible.
• Self-motivated and able to keep up in a strategic and fast paced environment.
• Independent, yet able to follow guidelines well and shows a good sense of judgment. Also able to work well on a team.
• Comfortable communicating with a global community, i.e. various cultures and languages.
• Organized and task driven. Strong documentation and communication skills.