Senior Business Manager

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. 

Individual is responsible for managing, implementing and executing on key projects throughout Quality/Risk Adjustment (QRA). The position provides support through representation of senior leadership interests in both internal and external initiatives, and in some cases is an active team member on QRA strategy initiatives.  This position requires a unique skill set that includes leading cross-functional leaders on complex projects, collaborating vertically and horizontally throughout the organization, understanding workflow, and creating a collaborative environment to work effectively throughout the organization to ensure alignment of strategy and approach.  Accountable for supervising assigned projects and operational collaboration during implementation of new processes. Coordinates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure all goals and objectives are met. 

Primary Responsibilities: 

• Creates and executes Project plans and revises appropriately to meet changing requirements and needs
  • Plans and schedules Project timelines and milestones using the appropriate tools 
  • Manages day-to-day operational and tactical activities of a Project
  • Develops and delivers Progress Reports, Proposals, Requirements Documentation and Presentations
  • Diagnoses task/procedural change issues and helps to resolve the problem
• Develops and maintains strong relationships with both internal/externals customers, IT, enterprise wide business units, OptumCare Delivery Organizations and senior executives to influence project teams and gain consensus on the selection of the most viable solutions 
• Provides analysis, recommendations, and options to the VP, Risk Adjustment regarding decisions to be made or problems to be solved in internal or external meetings
• Lead complex projects that require cross functional coordination. Works closely with all departments to accomplish mutual goals and strategies in order to achieve company goals
• Understands and helps prioritize projects, business initiatives and strategic plans
• Coordinate and manage WellMed QRA Advisory, Governance and Regional Reporting committees to include agendas with appropriate backup materials; take minutes, and provide follow-up correspondence
• Serves as a SME for OptumCare for external organizational QRA reporting as needed. Set team direction, problem-solve and guide team members as needed
• Identify and analyze trends, strategies and tactics to increase the productivity of the QRA teams to drive positive performance on organizational key performance metrics and improve the customer experience
• Partner with key stakeholders to ensure projects are aligned with the goals and objectives of the business
• Identify, develop, and present recommendations; lead implementation of approved solutions
• Facilitates long-term planning and oversight to maintain operations of the Risk Adjustment Department assuring activities are appropriately integrated into the strategic direction of the business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications: 

• 5 years of experience comprised of project coordination, project management, and business process improvement in an academic and/or job setting
• Experience with process mapping methodology and creating process maps
• Intermediate PC skills (Excel, PowerPoint, Word, and Outlook)
• Proven solid analytical skills used in evaluating and analyzing data 
• Proven ability to interact one-on-one and consult with all levels of leadership

Preferred Qualifications: 

• PMP or CAPM certification
• Healthcare or clinic operations experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.