Senior Billing Coodinator - All Offices

We are seeking an enthusiastic professional to join our Finance department as Senior Billing Coordinator. This position is open to all of our offices. Remote candidates will be also considered. The Senior Billing Coordinator is responsible for managing the unbilled inventory for top revenue-producing clients and attorneys. This position does not perform any collections.

Responsibilities:

• Perform complex billing including alternative fee agreements (AFAs), hybrid billing arrangements, consolidated bills, split bills/multi-payors, action codes and insurance billing which may include deductible invoices to the insured
• Thoroughly understand firm, client, matter and exception rates and discounts
• Demonstrate a working knowledge of client guidelines for assigned attorneys and clients
• Proactively address errors that may result in delays in uploading or rejection of invoices
• Analyze and problem-solve ebilling rejections independently, without additional escalation
• Facilitate the set-up of clients who are transitioning to electronic billing or changing electronic billing vendors to ensure a smooth transition
• Consistently process more than 500 invoices on a monthly basis with a significant component consisting of electronic billing, all with minimal errors
• Ensure superior levels of client service in interactions with all levels of internal and external clients, vendors and other third parties
• Research and recommend constructive solutions to reduce or eliminate inefficiencies
• Assist with onboarding and training new team members
• Serve as a resource to colleagues and a mentor to billing coordinators

• Participate in firm-wide and departmental projects and initiatives
• Other duties and responsibilities as assigned

Qualifications:

• Bachelor's degree or combination of equivalent education and work experience
• Five or more years of relevant experience, preferably with a mid- to large-size law firm or professional services firm; other billing experience may be considered
• Extensive knowledge and experience using Aderant, Elite or SAP billing platforms; Aderant experience is a plus
• Strong skills in electronic billing across a wide variety of client billing systems
• Prior experience using eBillingHub or BillBlast is desirable; eBillingHub certification is a definite plus
• Proficiency in Microsoft Office to include Word and Excel
• Ability to calculate figures and amounts such as discounts, percentages, and billing rates.
• Thorough understanding of firm and finance department policies and procedures and ability to identify issues and enforce compliance with those policies and procedures
• Demonstrated initiative and a consistent ability to identify and communicate opportunities to improve existing processes
• Demonstrated analytical skills, strong critical thinking and ability to spot problem areas and propose solutions
• Experience with complex billing needs and requirements, including ability to manage moving pieces for specialized practice groups whose billing needs require very specific instructions and/or processes that vary from a regular billing cycle process
• Strong attention to detail, organizational skills, follow-through skills, and time management skills
• Ability to work under pressure and manage multiple projects with competing deadlines and priorities
• Excellent communication and interpersonal skills with the ability to present a problem and solution in a clear, concise, professional, and accurate manner when interfacing with attorneys, clients and other third parties
• Demonstrated ability to take responsibility and initiative
• Ability to work independently or collaboratively as needed
• Experience billing flat fees, in particular for intellectual property matters (e.g. patent, trademark), through the use of action codes is a definite plus
• Client service mentality with the ability to build strong positive team relationships

The range for this position for individuals physically located in Denver is $28.50 to $41.00/hour. The range for this position for individuals physically located in San Diego is $31.50 to $45.00/hour.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote