Senior Analyst, Membership Digital Operations

MAJOR JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES (List in order of importance)

• Lead quality assurance (QA) testing for several member-facing website applications in an agile environment.
• Plan and execute test cases; report bugs in project tracking software.
• Optimize product backlog, manage User acceptance Testing bugs, and track developers' progress.
• Responsible for P-card test purchases, refunds, and creating expense reports in Workday.
• Manage front-line support for all online Membership application issues in cloud communications software.
• Provide consultation for content design and language, as well as technical enhancements.
• Lead strategic Membership Digital initiatives with Membership Performance leadership team.
• Responsible for translating Membership digital strategies into achievable tasks for team to pursue.
• Lead specific key digital strategic initiatives such as website/conversion usability, payment methods, and ongoing Application Programming Interface testing.
• Monitor and evaluate industry trends and adjust digital strategy to meet changing market needs.
• Monitor digital marketing analytics and make recommendations on enhancements.
• Manage the development process, including discovery, business requirements, development and testing.
• Edit, proofread, andUAT test all content and enhancements before production to ensure consistency, accuracy and high quality of web content.
• Create best practices to support continuous improvement for online Membership.
• Work closely with multiple business lines (IT, Digital Production, Acquisition, Retention, and Interactive Marketing), stakeholders, and vendors to ensure the seamless and effective execution of Online Membership initiatives.
• Conduct ongoing research utilizing both direct customer channels and other third party research sources.
• Create and analyze complex non-recurring reports including third party vendor databases and web metrics (site Visits/downtime etc.).
• Keep apprised of industry standards and best practices.
• Other duties and responsibilities as assigned.

JOB REQUIREMENTS/QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor's Degree or equivalent in Information Sciences, Technology or related field.
• 7-8+ years of related professional experience required

KNOWLEDGE SKILLS AND ABILITIES (Those necessary for competent performance of the job)

• Working knowledge of web programming languages such as HTML, ASP (C+ VB), VB Script, JAVASCRIPT, DHTML, etc.
• Familiar with Support Applications using FrontPage, Fireworks, Photoshop, and Acrobat.
• Excellent Microsoft Office skills including Word, Excel, Access, PowerPoint, and Visio.
• Ability to learn Proprietary Applications such as MZP/Web Member.
• Ability to work independently and collaboratively to meet goals, problem solve, and explore new ideas.
• Capable of consulting with key business line contacts and Technical Manager to formulate content development strategy and implementation plan.
• Ability to build strong working relationships with staff members, peers, end-users, and management.
• Strong understanding of Internet security and ensures compliance with online security standards.
• Effective verbal and written communication skills with all levels of the organization.
• Excellent analytical skills.
• Strong project management skills.
• Demonstrated ability to develop and test web pages as well as design, develop, and test web applications.
• Strong proofreading, editorial, and web publishing skills.

AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Customer Service