Senior Analyst – Galley Planning

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Key Responsibilities:

The Sr Analyst - Galley Planning will develop and maintain galley plans, related reference materials, and guidelines that incorporate modifications to onboard experience concepts, menu planning, Inflight service flows, international restriction rules, and regulations. This role will design solutions for stowage of catering supplies that follow safety requirements for temperature control and FAA regulations for galley weight allowance. While aiming to reduce labor costs, improve sustainability and galley space utilization, promote efficiencies in the catering units and for Inflight crew personnel, which enhances the customer onboard experience.

• Develop galley plans for new markets, routes, as well as menu and onboard service concepts. Work cross functionally with Menu Planning, Inflight Experience, Procurement, and Catering Operations. Interpret and integrate new concepts for menus, service items, and modifications to crew staffing levels and onboard service flows. Identify and create strategies and actions to address Galley Planning issues effectively.
• Develop provisioning rates and perform scheduling data entry for beverage, equipment, and galley shipset in addition to handling the publication and communication of updates to caterers, Inflight teams, and other impacted groups.
• Elaborate and implement AirVision packet structures and manipulate data to address new or improved requirements for processes and service elements.
• Maintains supporting reference materials for shipsets, equipment, beverages specifications, and distribution of meals within galley inserts. Updates aircraft reference sheet to incorporate identification alpha numeric codes for new and reconfigured aircraft inductions.
• Perform fit checking validation of catering supplies to ensure appropriateness of galley stowage designation.
• Compute galley weight figures to inform data to United’s weight and balance team.

Note: This is a Chicago-based, hybrid role.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Hospitality, Industrial Design, Business Administration or related field or 4 years of relevant work experience
• 2+ years' experience in the airline industry
• Ability to work with cross-functional teams at all levels of the organization
• Strong analytical skills, with attention-to-detail
• Excellent communicator; verbal and written skills
• Proficient in Microsoft 365 Platform
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree in Business Administration or a similar field in Hospitality, Catering/Food Services, or Airline Industry
• 2+ years' experience in Catering Operations, Inflight, or related field
• Knowledge of Inflight, catering operations, menu planning, and strategy preferred
• Ability to interpret technical drawings and general arrangements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. 

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT