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SalaryPosition summary:
Sojern is looking for a dynamic Senior Analyst, Accounts Receivable to add to our accounting team. We are a rapidly growing company with a global footprint, and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Join us in providing the best experience to our employees and clients.
We are looking for a Senior Analyst, Accounts Receivable that will have comprehensive ownership of payment applications and participate in month-end activities.
This role is based in Omaha and will report to the Senior Manager, Billing & Collections in Omaha, NE.
What you will do:
- Applies customer payments to invoices on a daily basis.
- Research payments issues and resolve them in a timely manner.
- Contacts customers with unapplied payments on their account via email and phone.
- Processes customer credit cards on an adhoc basis and ensures payments get applied.
- Manages the Stripe to NS integration, settlement, and resolves credit card issues.
- Collaborates with the Commercial and Engineering teams to ensure proper handling of customer information is maintained (PCI Compliance).
- Participates in month-end activities including account reconciliation, variance analysis, reporting, and creation of various journal entries.
- Provides analysis of payment processing fees and provides suggestions to lower fees for Sojern and their customers.
- Manages various payment processing applications to include GoCardless, PayPal, Fast Pay, and Stripe.
- Records recovery of bad debt.
- Identifies and leads projects and process improvement initiatives.
- Identifies automation opportunities and contributes to the implementation.
- Becomes a subject-matter expert on all technologies and systems impacting the billing and collections process.
- Completes documentation requested by the customers, to include vendor set up and DGT forms.
- Develop and maintain detailed SOPs.
What you bring to the table:
- Bachelor's degree, with a major in accounting, finance, or relevant field.
- 5 + years previous cash application experience.
- Demonstrated ability to handle sensitive and confidential information with the utmost discretion and professionalism.
- Experience investigating international payments.
- Experience working with foreign currencies and exchange rates.
- Understanding of billing and revenue processes and experience using general ledger software.
- Self-motivated with a high level of accountability, willingness to learn new technologies, and able to work independently, and cross-functionally
- Demonstrates skills in troubleshooting payment problems.
- The ability to manage multiple competing priorities and to constantly re-prioritize.
- Ability to take charge and be persuasive in the interaction with both internal and external customers
- Meticulous attention to details in a complex process.
- An outstanding focus on achieving a high level of customer service.
- Critical thinking, with a strategic approach to problem solving.
- Effectively enforces policies.
- Outstanding MS Excel skills.
What we have for you:
- Flexi-Fridays: Sojernistas typically work a ½ day and we have no mandatory meetings on Fridays. To make this possible, Sojernistas ensure deliverables are met throughout the week.
- Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
- Equity: Stock options are offered to every employee
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
- Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
- Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Travel Perks: IATA membership and personal travel "hotel stay" benefit
- Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
- Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs
- Paid Time Off: Unlimited PTO (we are a travel company, after all!)
- Healthcare: Comprehensive medical, dental, and vision insurance for you and your dependents with healthy employer premium contributions
- Life and Disability: Life, AD&D and Short- and Long-Term Disability insurance with premiums 100% paid by Sojern
- Medical Travel: Travel expense coverage for when medical treatment is needed that is not available locally
- Retirement: 401k available with company profit sharing contributions
About Sojern:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.
Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.
As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!
Hiring Locations:
US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
CA residents: For information on the personal information that Sojern collects when you apply for this job, and how that information is handled, please see the Sojern Privacy Policy.
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Disclosure - Pre-Employment Requirements:
All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.
Our Commitment to Diversity Equity and Inclusion:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.
We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.
Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has employee resource groups which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.
- The DEI Council, which fosters diversity, equity and inclusion among our global team
- Sojern Gives Back, which organizes corporate giving and volunteering activities
- SoProud, our LGBTQ+ affinity group for community members and allies
- SoEmpowered, a group dedicated to advancing women in leadership and business
- SoFit, supporting employee health and wellness
We also have employee-run Slack channels for those with specific interests, for example parents, plant lovers or pets.
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.
Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.
