Address
Form of workAvantgarde, LLC (AG) seeks to engage a Senior Administrative Assistant supports the AG client on site at the United States Capitol Police (USCP) in SW Washington, DC with support the operational functions of the EAP Division, including administrative duties as directed by the Lead EAP Specialist or Wellness Director, or at the request of EAP Specialists. The Senior Administrative Assistant will be responsible for greeting and assisting employees in person or by telephone, scheduling appointments, maintaining records, and responding to inquiries. This is onsite with 1 day per week telework.
The WORK
- Facilitate the intake process for EAP customers.
- Enter employee information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally.
- Team Member Support - Receive calls transferred from counselors and provide immediate employee assistance.
- Assist EAP team members with the necessary resources to effectively respond to employee inquiries and requests for services and referrals.
- Communicate effectively with all internal and external stakeholders, orally and in writing.
- Utilize relevant EAP databases and websites to research and identify validated, appropriate employee resources.
- Manage Time and Attendance and office calendar for EAP staff.
- Serve as a liaison with the OCAO and OHR staff as needed.
- Monitor compliance with USCP/EAP policies and standard operating procedures.
- Protect the confidentiality of employee information and adhere to EAP and HIPPA requirements.
- Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
- Coordinate Fitness for Duty meetings with relevant stakeholders.
- Draft EAP correspondence.
