Self-Storage Assistant Manager

Please note- We will only interview candidates that have completed the assessments emailed via indeed after your application has been submitted. Please complete the assessments to be considered for the position.

Do you enjoy working with customers but want more responsibility? Are you looking for a challenging job where you make the difference? As an Assistant Manager, you will serve as an invaluable member of our team by striving to build a clean, safe, and positive experience for our customers.

Duties/ResponsibilitiesJob Knowledge and Duties

• Manage the day to day operations of the site
• Develop customer relationships by identifying their storage needs and providing solutions
• Improve sales objectives with prospective customers through unit rentals, insurance, and retail sales of moving materials
• Guide new customers through rental processes and agreements
• Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity
• Ensure the facility meets the highest cleanliness standards. You accomplish this by cleaning units, sweeping, mopping, changing light bulbs, and other basic general maintenance duties
• Perform independently with minimum supervision
• Complete daily walk thru including lock checks and cleaning units as needed
• Make daily bank deposits and ensure accuracy of deposit information.

Professional Image

• Understand and comply with uniform guidelines set by company
• Keep office clean, organized, and free of any clutter

Repair and Maintenance

• Perform light repair and maintenance duties, including:
• Cleaning out units
• Wiping down doors
• Pickup trash
• Cleaning Hallways, office and bathrooms
• Change HVAC filters as required
• Grease door springs on roll-up doors
• Report via work order any areas outside manager expertise
• Oversee contractors and third party vendors work

Administrative & Legal

• Maintain accurate records for each customer including lease, addendums, correspondence
• Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
• Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
• Keep post auction paperwork labeled and filed
• Use computers as designated for business use only
• Sitelink self storage management software experience a plus

Sales

• Meet or exceed net rental goal each month
• Follow up on all internet, e-mail or call center leads, maintaining a 70% conversion ratio from lead to rental
• Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting discounts and waived late fees
• Ensure phones are answered in a professional manner

Customer Service

• Provide excellent customer service including:
• Being polite and respectful, listening to customers needs
• Stand when anyone enters the office
• Handle customer concerns as priority
• Make collection calls and send reminder notices per company standards

Marketing

• Perform in-store and off-site grassroots marketing
• Create and keep current a marketing log to track marketing activity
• Effectively use company provided marketing materials to enhance marketing activities

Requirements

• 2 Years minimum Microsoft office suite knowledge
• Basic computer operating skills required
• Retail sales experience a plus
• Outstanding Customer Service Skills (In Person, Phone, E-Mail)
• Highly Proficient Verbal/Written Communication Skills
• Ability to operate with little supervision
• Positive attitude/highly motivated
• Work effectively within a team
• High attention to detail
• Outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to pass background checks
• Must have a dependable vehicle, with proof of insurance (Required)
• Must have a valid drivers license

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Weekly day range:

• Every weekend

Application Question(s):

• Do you have any schedule or work restrictions? (Days/Times)
• When would you be able to begin training?

Would you prefer full or part-time?

Work Location: In person