- Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
- Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner
- Dispatch security, fire, EMS, or other response personnel as required
- Provide exceptional customer service while supporting external partners with requests via email and/or phone
- Monitor fire alarm systems, investigate and document as they come in to the internal fire team
- Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
- Assist during afterhours with routine badging requests
- 1+ years’ experience in dispatch, call center, or a Security Operations Center environment.
- Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
- Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency.
- Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment.
- Ability to work all shifts including nights and weekends
- Problem-solving analytical mindset
- Able to think creatively, critically, and solve problems with resourcs at hand
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program