Security Dispatcher 3Rd Shift

About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.
Key Responsibilities:

• Execute/monitor operational tasks under the direction of the Safety & Security Operations Manager.
• Monitor and maintain the security and life safety systems, ensuring they are functioning properly and efficiently. This includes but is not limited to CCTV, fire alarm, parking/gate, access control, relay, and incident management systems.
• Oversee the operation and maintain the cleanliness of the Security Command Center on the assigned shift.
• Enter and locate work-related information using computers, mobile devices and or other electronic systems.
• Read and visually verify information in a variety of formats.
• Complete a shift summary/daily activity or incident report.
• Coordinate emergency response under the direction of the Safety & Security Manager on duty.
• Communicate parking procedures and execute check-in process for visitors.
• Assign tasks and dispatch Security Officers as needed.
• Assign and record equipment issued to Team Members during their shift.
• Keep an accurate inventory of supplies and equipment and report deficiencies or shortages as needed.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices.
• Respond, record, and process all guest, Team Member, operational calls, requests, questions, or concerns.
• Follow up with guests, Team Members, and operational partners to ensure their requests or problems have been satisfactorily resolved.
• Maintain confidentiality of proprietary information and protect company assets.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain positive working relationships with others; support the team to reach common goals.
• Support the resort safety program to promote and ensure a safe working environment.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Support other departments through direct and indirect action.
• Flexible to work at various assigned locations based on operations demand.
• Perform other related duties as assigned.

Education, Skills, and Experience:

• High School Diploma or GED.
• Minimum of 3 years' experience in security or related professional area.
• Advanced training or certification in safety and security preferred.
• Extensive knowledge of security protocols and emergency preparedness and response.
• Extensive knowledge of company safety policies and applicable Occupational Safety and Health Administration (OSHA) standards.
• Excellent verbal and written communication skills in English.
• Able to communicate in other languages, preferred.
• Excellent interpersonal and customer service skills.
• Excellent communication, people person, and interpersonal skills; ability to interact with a wide range of people.
• Excels at customer service and relationship building.
• Excellent organizational skills, attention to detail and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multitask and function well in a high-paced and at times stressful environment.
• Proficient in Google Workspace, Microsoft Office Suite, or similar software.
• Self-starter that can work independently with minimal supervision.
• Professional appearance and demeanor.
• Ability to work weekends, holidays, overtime, and rotating schedules.

Physical Requirements:

• Able to safely lift, pull and push up to 50 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Able to sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities will occur inside and outside.
• Visually look at a computer for extended periods.
• Repetitive hand motions, such as typing.
• Must possess a valid driver license state FL and must have an acceptable driving record based on company policy.
• Ability to drive a motor vehicle, golf cart and ride a Trikke™.

Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips "easy on purpose". We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.
We are an innovative workplace; seeking great people like you!!
If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can't wait to meet you!
EOE/M/F/D/V