Dispatcher

We are the leading residential and resort locksmith provider on Florida's Emerald Coast! Heritage Lock is growing rapidly. We currently have 4 locations in the panhandle of Florida: Mary Esther, Destin, Santa Rosa Beach and Panama City Beach.

A dispatcher answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

*ESSENTIAL DUTIES AND RESPONSIBILITIES:*

· Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs

· Preparing work orders for techs and receiving work orders from techs

· Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

· Assisting with customer service in the store during slow call hours

· Communicating with customers through various channels

· Keeping records of customer interactions, transactions, comments, and complaints · Communicating and coordinating with colleagues as necessary

*REQUIRED:

Education: A high school diploma or the equivalent is required.

Skills: Interpersonal and customer service skills, analytical and problem-solving skills, multitasking and organizational skills, ability to answer a high volume of calls and emails daily, ability to share work among a customer service team, attentiveness and patience, time-management skills

We're growing and so can your career! If you’re a highly motivated individual who brings a passion for the customer and has outstanding communication skills, join our team to unlock your potential.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Work Location: In person