Job Description
Job Summary:
The AC Dispatch Coordinator will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner.
Supervisory Responsibilities:- None.
- Schedules or dispatches workers, work crews, equipment, or service vehicles to appropriate locations, according to customers request, specifications, or needs.
- Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
- Consolidates orders into truckloads for specific destinations.
- Monitors personnel or equipment location to coordinate service and schedules
- Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary.
- Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
- Maintains and reviews billing and operation records; monitors daily logs for errors and/or compliance violations.
- Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.
- Oversees maintenance and repair schedules for vehicles.
- Verifies and dispatches or transports product and service orders and requests, prior to dispatching, ensuring adherence to any special instructions.
- Communicates with the appropriate departments and personnel in order to track packages and to modify any instructions for delivery.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Customer Service
- Strong organizational skills to prepare and assign routes.
- Strong leadership skills to ensure drivers’ compliance with direction and assignments.
- Basic understanding of geographical area and mapping programs to facilitate efficient routing.
- Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Ability to work at a fast pace and under pressure.
- Thorough understanding of shipping industry.
- High school diploma or equivalent required; Associate degree in Transportation, Logistics, or related field preferred.
- At least three years of related experience and execution of similar duties in warehouse/freight operations required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
BENEFITS:
- Competitive payrates and paid EVERY Friday.
- Opportunity for advancement
- Competitive benefits package 1stof the month after 30 days
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program (EAP)
- Life Insurance and AD&D
- Basic Life Insurance – Company Paid for ALL Employees
- Educational Assistance
- 401k with a company match of 50% up to the first 4% of employee contributions, and paid vacation after 1 year