Seasonal/Holiday Sales Call Center Agent

Who we are
Lovingly is a gifting company. Lovingly bridges the online and offline gifting world with ecommerce solutions and retail locations that serve the entire end-to-end gifting lifecycle. The Lovingly mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you. We realize this mission through two distinct but complementary business models: a centralized Direct-to-Consumer (DTC) approach, and a decentralized Business-to-Business-to-Consumer (B2B2C) approach.
Who you are

You are passionate about sales and have a flair for customer service; this is the perfect opportunity for you. Your role will involve driving sales through excellent customer interactions, suggestive selling, and a deep understanding of our product offerings. This position requires efficiency in processing orders and resolving customer inquiries, ensuring a smooth and positive experience for our customers.

If this describes you, you might just be the Seasonal/Holiday Sales Call Center Agent we’re looking for!
This role reports to the Sales Manager.

What you’ll do

• Engaging with Customers: You'll handle inbound calls, actively listening to our customers and using your knowledge of our products to guide them toward making a purchase.
• Promoting Our Products: Through suggestive selling and sharing detailed information, you'll help customers understand the value and beauty of our floral arrangements.
• Processing Orders: You'll efficiently manage both incoming and outgoing orders across various channels, ensuring accuracy and timeliness.
• Resolving Inquiries: Your goal will be to address customer questions and concerns in a manner that resolves issues quickly, ideally during the first interaction.
• Upholding Our Brand: As a representative of Lovingly, you will maintain a professional demeanor and a positive attitude, contributing to the positive image and reputation of our brand.
• Staying Informed: You'll keep yourself updated on changes in our product offerings and policies to provide the most accurate and helpful information to our customers.
• Handling Varied Responsibilities: In addition to your main tasks, you'll also perform other duties as assigned, contributing to the smooth operation of our Call Center.

Together, we will work to create meaningful connections with our customers and ensure that every interaction with Lovingly is a positive and memorable experience.

Requirements

• Experience in the floral industry is beneficial but not mandatory.
• Proven track record of providing exceptional customer service.
• Familiarity with sales and marketing fundamentals
• Excellent command of the English language.
• Familiar with G-Suite.

This is a temporary, seasonal position, typically requiring availability Monday to Friday, 8:00 a.m. to 5:00 p.m. Flexibility is required, as schedules may vary and will occasionally include long hours and weekend work during peak holiday periods (Christmas, Valentine’s Day, Mother’s Day).

Benefits

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.