Seasonal Product Operations Coordinator

Summary

The NFL Digital Media group is seeking a Product Operations Coordinator to assist with supporting various platforms at NFL Media including: NFL.com, NFL app, NFL Fantasy, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. The role will report directly to the Product Operations Manager. 

Responsibilities

• Ensure the Operations teams are ready with the resources, information and processes required to support new products (training, run-books, documentation, resolution paths, FAQs, etc) 
• Manage operational executions for live digital streaming shows on NFL O&O platforms (NFL app for mobile/tablet/CTV, Fantasy app, and web browsers) 
• Use admin tool to support digital content programming, editorial and League stakeholders, as well as administration and maintenance of active NFL.com properties 
• Provide operational support for our digital O&O apps on all gamedays and around League tentpole events, including reporting and prioritization of issues. 

Required Qualifications 

• Ability to quickly learn new systems and programs 
• Excellent problem-solving ability; highly motivated to drive positive change 
• Strong interpersonal, verbal, and written communication skills 
• Excels collaborating with teams 
• Able to manage multiple tasks and prioritize in a fast pace environment 
• Proficiency in design via tools such as Adobe Creative Suite 
• Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred 
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office. 
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's). 
• Strong knowledge of sports and digital sports products 

Preferred Qualifications

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred 
• 1-3 years' experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry 
• Prior experience with Live event support 
• Prior experience with Content Management Systems (CMS) 
• Prior experience in operational support of a web and mobile based applications 

Other Key Attributes / Characteristics

• Ability to understand and document business rules 
• Attention to detail and excellent organizational skills 
• Avid interest and knowledge of NFL football 

Salary / Pay Range 

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. 

Terms /Expected Hours of Work: 

• 40 hours per week 
• Seasonal, 7 month role 
• Must be flexible to work weekends (specifically Sundays in-season) 
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office. 
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's). 
• Required to work from Inglewood, CA office 
• The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success. 
• The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.