Seasonal Office Assistant

Summary of Position

North Cascades Institute (NCI) seeks a qualified candidate to fill the Learning Center Office Assistant position. This position is based at the Institute's Environmental Learning Center (ELC) in North Cascades National Park. The Office Assistant is a member of the Operations Team and works with Learning Center and Registration staff to interface between the public and the Institute. This position is responsible for greeting and assisting visitors either in-person or phone, providing support for on-site and phone registrations, managing retail sales on the Point of Sale system, and providing administrative support for campus programs. The jobsite is in a remote National Park which can experience snow-covered roads, avalanches, wildfire, smoke, wild animals, and flooding. This is a seasonal, full time position supervised by the Office Coordinator.

Responsibilities

Front Desk Support

• Provides customers with information and answers questions regarding Institute programs, the Learning Center, the North Cascades Institute, and the surrounding areas.
• Assists with program check-in, manage store capacity and monitor guest compliance.
• Supports retail operation by processing sales transactions on the Point of Sales System.
• Coordinates with the Retail Manager to keep the Learning Center store well stocked and tidy.

Skagit Tours Registration

• Registers participants over the counter or by phone for Skagit Tours on the weekends and as needed.
• Processes registration payments on the Point of Sales System and enters newly registered participant information into Salesforce.
• Manages Skagit Tours waitlist, and creates and distributes daily Skagit Tours Roster to ELC staff for logistical planning.

Administration for Programs and Operations

• Provides administrative assistance to Learning Center staff in support of campus programs.
• Creates daily and weekend rosters for Learning Center programs.
• Collects and organizes confidential registration paperwork while programs are at the Environmental Learning Center; enter data and send related paperwork to the Sedro-Woolley office after programs are complete.

Other

• Other duties assigned may include supporting Learning Center Library space by assisting with checking in library materials, regular attendance at staff meetings and to transcribe staff meeting notes, assist with hands-to-work, support emergency response, and other projects as assigned.
• Occasional participation in Marketing and Development projects: photography, blog posts, etc.

Start Date

May 1, 2024

Job Duration

May 1 - August 31, 2024

Application Deadline

Priority application deadline is March 15, 2023. Applications reviewed upon arrival.

To Apply

Please apply online on our website by clicking the 'Apply Now' tab at the bottom of this page.

Complete the online application and upload a cover letter and resume.

Equal Opportunity Employer

Recruiting and retaining a diverse workforce is a high priority at North Cascades Institute. The Institute does not discriminate on the basis of race, color, national origin, religion, sex, gender, gender expression, gender identity, sexual orientation, physical or mental disability, military, genetic information, ancestry, marital status, age, citizenship or any other basis prohibited by law in any of its policies or programs.

About the North Cascades Institute

North Cascades Institute's mission is to inspire environmental stewardship through transformative learning experiences in nature. Since 1986, we have helped connect people, nature and community through science, art, literature and the hands-on study of natural and cultural history. Our goal is to help people of all ages and backgrounds experience and enjoy the mountains, rivers, forests, people and wildlife of the Pacific Northwest - so all will care for and protect this special place.

North Cascades Institute is a respected leader among U.S. environmental education organizations, and we believe that sustainable communities are built on healthy environments, vibrant economies and social equity. The Institute is in sound financial health with a $4 million budget and strong reserves, and 15 four-star ratings with Charity Navigator for sound fiscal management and commitment to accountability and transparency.

Required Qualifications

• Passion for the Institute's goal to connect people, nature and community.
• Ability to work with people from diverse backgrounds, cultures, and ages.
• Demonstrate excellent and professional customer service including verbal and phone communication, written, and interpersonal skills.
• Self motivated - able to work both independently and collaboratively within a team environment.
• Ability to work well under pressure and to move from task to task with frequent interruptions.
• Must maintain confidentiality of sensitive information.
• Ability to accommodate a varied work schedule.
• Reliable transportation to and from work.
• Ability to work with diverse or underrepresented populations.
• Ability to use a cash register or Point of Sale system.
• Commitment to building a work environment that is welcoming and inclusive to all.
• Final offers of employment are contingent upon the successful completion of a background check that may include employment history, national criminal background check, national sex offender registry search and a driving history check.

Preferred Qualifications

• Proficient in Microsoft Office.
• Google Suite experience.
• Basic experience with databases (Salesforce).
• Fluency in Spanish.
• Basic first aid.

Compensation - This is a seasonal, full-time, non-exempt position. The pay rate is $17 per hour. This position is subject to a $1 increase for utilizing non-NCI housing. The job location for this position is at the Environmental Learning Center.

Benefits - Include the following:

• Paid holidays: 4 days
• Sick leave: ~8 hours per month
• Service Days: 2 days per year
• Ability to participate in Institute pro deals
• Yearly stipend to participate in Institute programs.

Benefits are prorated for employees working less than 40 hours per week. Employees are responsible for their own health insurance.

This is a bargaining unit position represented by the International Association of Machinists and Aerospace Workers, District Lodge 751. All terms and conditions of employment are subject to change in accordance with a collective bargaining agreement.

Housing - Subsidized housing available. Private rooms in shared houses are often available. In some cases, roommates in shared rooms may be required.