Seasonal Customer Experience Specialist

Company Description

Galileo is a nationally recognized summer day camp that's all about empowering young innovators to change the world! With over 70 diverse communities served and hundreds of thousands of kids inspired since 2002, we are a leader in the Innovation Education Movement.

Here, innovation, purpose and personal development converge, creating an environment where your talents shine, and your impact is celebrated. We invest, test and continually iterate to sustain a culture that values Diversity, Equity, Inclusion, and Belonging. In fact, we were named one of the Best and Brightest Companies to work for in the Nation in 2023. We have also been on the Best Places to Work in the Bay Area list more than 12 times, were named one of Forbes’ Best Small Companies in 2017, and a Top 100 Real Impact Company in 2019.

If you are intrigued byinnovation education, project-based learning, and working in a professional, welcoming, kid-centered environment, join us!

Job Description

TheCustomer Experience Specialist is a key member of our Customer Service team at Galileo Learning. Galileo’s Customer Success team is made up of relationship masters, whose work revolves around a deep sense of pride for Galileo’s programs and an unrelenting commitment to top-notch Customer Experience. You will join a team of charismatic problem solvers and storytellers, who always operate with thoughtfulness and empathy. 

YOU WILL

• Act as the voice of Galileo, illustrating the camper experience through the use of compelling narrative to camper families and prospective clients, while identifying opportunities to register for additional weeks of camp and add-on services. 
• Respond to a high volume of email, chat, and phone inquiries (Galileo received over 86,000 enrollments in 2023) while maintaining excellent customer service, 100% accuracy and incredibly prompt response time.
• Uphold Galileo’s highest standards of service while serving as the main point of contact for guardians and staff, resolving inquiries and responding with empathy to concerns to build lasting relationships.
• Masterfully leverage tools like Salesforce, Talkdesk and Google Suite to manage customer accounts.
• Assist with Galileo’s scholarship  program by working with teammates to review and award scholarship applications.
• Assist with Customer Service projects, contributing to efficiency and bringing a creative mindset. 

Benefits & Compensation

• $18.00-$20.00/hour Exact compensation may vary and will be based on multiple factors, including geography and professional experience. 
• Temporary Employee (non-benefitted)
• Paid sick leave is accrued at a rate of one hour per every thirty hours worked. Accrual begins on the first day of employment. Paid sick leave may be used beginning on the 90th day of employment. 
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• $50 Friends and Family Discount for Galileo Camps
• Priority scholarship nominations for Galileo Camps 
• Membership in the Galileo Alumni Community of over 20,000 inspiring changemakers!

WORK LOCATION

• Remote 
• Galileo Headquarters, 1021 Third Street, Oakland, CA 94607

SCHEDULE

• 30 hours/week from January- May, 40 hours/week from June-Mid August. One weekend a month June, July, August. 
• One-two camp visits per summer season, visiting the closest site to remote working location. .

PHYSICAL DEMANDS  

• Constantly operate a computer (including typing, reading)
• Frequently remain in a stationary position for extended periods of time
• Constantly communicate in-person, virtually, and from a range of distances
• Frequently remain in a stationary position for extended periods of time, sitting or standing 

Galileo Learning complies with ADA requirements and may provide reasonable accommodations that allow qualified employees to perform the essential functions of the job. To request an accommodation, contact our People Services team. 

Qualifications

• 1-2 years experience in a customer service role ​​​​​​
• Comfortable with learning new technologies and familiar with basic office tech (Slack, Google Suite, CRMs)  
• Excellent attention to detail, with a professional, enthusiastic and warm customer presence
• Spanish speakers are a plus, but not required.

At Galileo Camps, we value divergent thinkers who bring many different experiences and viewpoints to the table! We also strongly encourage members of underrepresented groups and people of diverse backgrounds to apply. Additionally, research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and other underrepresented people tend to apply only when they match all criteria. If you think you have what it takes to be successful in this role, we encourage you to apply.

Spanish speakers are a plus, but not required.
Excellent attention to detail, with a professional, enthusiastic and warm customer presence
Comfortable with learning new technologies and familiar with basic office tech (Slack, Google Suite, CRMs)

Additional Information

During your onboarding process, you may need to complete a Tuberculosis (TB) screening, a background check, and mandated reporter training (California only). More details will be provided during your onboarding process.

EQUAL OPPORTUNITY EMPLOYER

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. To request accommodation, contact our People Services team. Please note that our job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties

ADDITIONAL INFORMATION

During your onboarding process, you may need to complete a Tuberculosis (TB) screening, a background check, and mandated reporter training (California only). More details will be provided during your onboarding process. 

COVID-19

All on-site employees will be required to demonstrate that they have been fully vaccinated against COVID-19, unless they qualify for an accommodation/exemption for medical, disability, or religious reasons. Vaccination status will be confirmed only after an offer of employment has been accepted and will not affect consideration of any persons’ application. 

EQUAL OPPORTUNITY EMPLOYER

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We comply with the ADA and provide reasonable accommodation that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our People Services team. Please note that our job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties