A customer associate, also known as a customer service representative or customer support representative, is responsible for interacting with customers on behalf of a company. The primary role of a customer associate is to provide exceptional customer service and support to customers who are seeking assistance with products or services.
Responsibilities:
- Answer customer inquiries via phone, and/or chat in a timely and professional manner
- Assist customers with product or service information, pricing, and availability
- Process customer orders and returns accurately and efficiently
- Investigate and resolve customer complaints or issues, escalating to a supervisor when necessary
- Keep accurate records of customer interactions and transactions
- Continuously improve customer service by staying up-to-date with product and service knowledge, as well as company policies and procedures
- Meet or exceed customer service metrics and goals, such as response time, first-call resolution, and customer satisfaction ratings
Job Types: Full-time, Seasonal, Temporary
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
Language:
- Tagalog (Required)
Ability to Relocate:
- Milpitas, CA: Relocate before starting work (Required)
Work Location: In person