Customer Service Reps - Seasonal (Minneapolis, Mn & Madison, Wi)

Title Nine is currently looking for seasonal full-time (30+ hours/week) and part-time (20+ hours/week) Customer Service Agents to join our team! This is a remote (work-from-home) position, with various shifts during regular business hours, as well as weekends and occasional overtime.

As a Customer Service Agent, you’ll get a deep dive training into our women’s activewear products, systems, and best practices. We are the front-line experts to our fans (aka customers), whether via live-chat, SMS, email, or on the phone. If you thrive in a fast-paced environment while working from home, we want you!

What we offer:

• Competitive hourly wage
• Monthly utilities stipend
• All employees receive sick pay, free and heavily discounted products, and discounted gym membership
• Flexible schedule with the convenience of working from home

What you will do in this job:

• Provide product detail to customers and process orders/requests by live-chat, SMS, email, and phone
• Respond to our customers with accuracy, efficiency, and quality
• Resolve issues, locate product in inventory or at a store, and manage accounts
• Collaborate within the team and with other departments to resolve issues

• Participate in monthly training about Title Nine products

What Title Nine needs from you:

• Must live in the Minneapolis, MN or Madison, WI metro areas and be able to travel to our Edina, MN or Madison, WI retail store as needed for equipment pick-up/drop-off and periodic product training.
• 1+ years of CUSTOMER SERVICE experience on the phone or in-person
• Demonstrated exceptional writing skills
• Ability to quickly learn computer systems and technology
• Ability to communicate specific details of our products to our fans both verbally and in writing
• Active listening skills - curiosity about finding solutions and getting to the bottom of things
• A natural problem-solver with rock-solid attention to detail and accuracy
• Experience in retail, apparel, or similar industry preferred but not required
• Sports, fitness, and/or adventure are a meaningful, daily part of your life
• Passionate about helping people
• Pass a criminal background check

Remote set-up requirements:

• Dedicated quiet workspace free from hazards and distractions, with the privacy to speak with customers over the phone and handle confidential information

• Reliable high-speed internet connection

• Ergonomically sound work set-up

• Ability to independently set up workstation with equipment supplied by Title Nine

About Us:

At Title Nine, we are everyday athletes and fitness fanatics passionate about our brands and the impact that sports and the pursuit of fitness have on our lives and our customers. We are a privately held, omnichannel retailer that sells women's athletic apparel and sportswear. We have 15 retail stores, but the bulk of our business is transacted online. Come join the team!

How to apply:

Please submit a resume online. Please tell us what draws you to Title Nine Sports and why you would thrive working in a remote Customer Service role.