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SalaryEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position is located at one of our offices in the West Springfield/Chicopee, MA area.
Our flagship branch in this area is located in West Springfield, MA at the following address:
1053 Riverdale St
Suite B
West Springfield, MA 01089
This is a full time position that pays $17.50/hour for 40 hours per week, including weekends.
THIS IS A FULL-TIME SEASONAL POSITION WITH FLEXIBLE START DATE AND END DATE BETWEEN MAY 1ST 2024 AND OCTOBER 20TH 2024.
Responsibilities:
We are hiring now for immediate openings. Responsibilities include:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Some College Preferred
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid unrestricted drivers license for at least one year
- Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be willing to accept the starting pay of $17.50/hr
- Apart from religious observation, must be able to work up to 40 hours a week - including weekends
