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SalaryAbout us:
Alaska Tour & Travel was founded 25 years ago with the mission to plan custom vacations that become trips of a lifetime. We have grown to become the largest custom Alaska travel packaging company in the state, along the way helping well over 250,000 guests plan their Alaska vacations.
At Alaska Tour & Travel, we specialize in building custom vacation packages to Alaska's most popular destinations. In addition to land tours, cruise tours, and fully escorted vacation packages, we can also assist travelers with individual hotel, transportation, and activity needs. Our team of Alaska Travel Specialists are here to help create the perfect Alaska vacation that matches a traveler’s specific interests, schedule, and budget.
Office Overview: Alaska Tour & Travel, located in midtown Anchorage, boasts a team of approximately 15 members surrounded by stunning views of the Chugach Mountains and, on clear days, glimpses of the majestic Mount Denali. At the heart of our operation is our exceptional reservation team, made up of Alaska Travel Specialists, consistently earning a remarkable 4.9 out of 5 stars in post-trip reviews. An impressive 98% of our guests enthusiastically recommend Alaska Tour & Travel to friends, a testament to our commitment to excellence.
Good Fit for: This is a great role for college students that are looking for part time or weekend work in the winter and then rolling into full time work (40 hours/week) once the summer break commences. This seasonal role would be great for anyone that is looking for some winter flexibility to travel with job security upon return (January/February/March).
Job Description: As an Alaska Travel Specialist, you will be on the front lines, engaging with potential visitors and assisting them in planning unforgettable journeys to Alaska. Your responsibilities include communicating with guests by phone and email, utilizing our internal reservation system to manage and facilitate the booking process. A typical day involves processing leads, responding to inquiries, preparing quotes, handling payments, distributing travel documents, and various office duties. During the operational season (May-September), you will also contribute to Park Connection Motorcoach operations, ensuring smooth passenger check-in and boarding.
Duties:
- Process leads and travel inquiries using our computerized reservation system.
- Respond to general Alaska travel inquiries via phone and email.
- Monitor and manage reservations through the confirmation process.
- Process deposit and final payments.
- Distribute travel documentation.
- Provide exceptional customer service to ensure client satisfaction.
- Assist in checking in passengers for the Park Connection Motorcoach, tagging luggage, providing local directions, and ensuring smooth boarding processes.
Work Schedule: This position is a seasonal role. Employment begins as early as January and runs through mid-September (September 20th). Extended contracts may be available after successfully completing a full season with our team. Our office operates 7 days a week from January through September, with morning shifts starting as early as 5:30am and afternoon shifts ending as late as 7pm. This position will have Saturday and Sunday shifts required.
Flexibility and a commitment to providing exceptional service during peak seasons are crucial.
If you have a passion for travel and enjoy helping others create memorable experiences, we would love to hear from you! Join our team of dedicated Alaska Travel Specialist and be part of an exciting industry that allows you to turn your love for travel into a rewarding career. Apply now!
Job Type: Temporary
Pay: From $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- On-the-job training
- Opportunities for advancement
Schedule:
- 8 hour shift
- Weekends as needed
- Weekends only
Supplemental pay types:
- Bonus opportunities
Travel requirement:
- No travel
Application Question(s):
- Are you able to work Saturday and Sunday shifts?
Work Location: In person
