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Form of workTitle: Scientific - Technician - Biomedical (Entry Level)
Location: Westborough, MA 01581
Duration: 0-12+ Months (Temp to Engage)
Work Hours: 2nd Shift - 2pm - 10:30pm (Monday to Friday)
Role Summary:
Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance on diagnostic, therapeutic and patient monitoring medical equipment. Drives customer satisfaction through service excellence.
Essential Responsibilities:
Location: Westborough, MA 01581
Duration: 0-12+ Months (Temp to Engage)
Work Hours: 2nd Shift - 2pm - 10:30pm (Monday to Friday)
Role Summary:
Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance on diagnostic, therapeutic and patient monitoring medical equipment. Drives customer satisfaction through service excellence.
Essential Responsibilities:
- Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned.
- Perform PM and safety/environmental inspections.
- May assist more experienced technicians on basic and more complex repairs/resolution.
- Effectively communicate and partner with teammates and colleagues.
- Follow appropriate policies, procedures, hospital protocol, and completes necessary documentation.
- Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
- As instructed, implement customer facility contract and supports business goals/objectives.
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
- When trained, able to share on-call responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools, and test equipment, and ensure calibration.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
