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Form of workWhat you will do....
OSU Physicians is committed to improving access and great service to our customers. The Scheduling Manager functions as an integral member of the leadership team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinate/supports all functions of service delivery and integrated access services and operations for OSUWMC. In addition, this leader will also have responsibility ensuring team management, strategic relationships with partners and proper data collection/support for all service lines and respective employees.
Supports the management of all Patient Contact Center operations including but not limited to:
- Providing overall leadership of multiple teams.
- Oversight of the onboarding, training, and development of the Supervisor, Lead Scheduler and staff.
- Conducting regular meetings with Supervisors regarding their work performance
- Direction of the staff in programmatic operations needed to ensure accurate scheduling and communication essential to achieving a great patient experience
- Direct ownership of decision tree Visio for all scheduling workflows
- Assist in the development and maintenance of job descriptions, posting and hiring of new employees
- Responsible for employee retention and setting/maintaining team centric culture and morale
- Administration of progressive corrective action when necessary
- Ongoing maintenance of timekeeping for all agents including payroll approvals, time off request, adjustments to timecards
