Scheduling Coordinator - Urgent Care

Oklahoma City Indian Clinic (OKCIC) is a non profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services not only include basic medical care, but also dental, optometry, behavioral health services, fitness, nutrition and other family programs.

Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism.

We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care.

Oklahoma City Indian Clinic is hiring for a Scheduling Coordinator in our Easy Access/Urgent Care Clinic! Our Scheduling Coordinator provides clerical and administrative support services to the Easy Access/Urgent Care team. This employee will assist patients by scheduling appointments, returning phone calls and coordinating patient care. This position involves a high volume of phone calls, scheduling for Easy Access Clinic, Laboratory and Radiology Services. The ideal candidate must have excellent communication and customer service skills with patients and colleagues, as they will work with multiple departments. This candidate must be able to thrive in a fast paced environment and adapt quickly to change.

Job duties include, but are not limited to:

• Responsible for providing accurate and professional information to patients and individuals interacting with the organization via telephone, e-mail, or other forms of communication.
• Answers patient phone calls, and returns calls in a timely manner.
• Communicates effectively and concisely with providers, staff, patients and their family, and the general public.
• Schedules patient appointments and collaborates with team nurses and providers.
• Performs clerical duties including typing memos, letters, reports, checking departmental mail, distributing and obtaining health information records, faxes and making copies of documents.
• Maintains confidentiality of patients data and information. Attends staff meetings.
• Performs additional duties, as assigned by the Director of Nursing and/or other RNs, to assist with the flow of patient care.
• Utilizes critical thinking to differentiate between acute and chronic needs to correctly schedule patients within Primary Care clinic schedule.
• Excellent Customer Service Skills with all patient encounters

Oklahoma City Indian Clinic is a non-profit organization and not federal employment. Indian preference hiring laws apply. OKCIC is a 501(c)(3) non-profit corporation and EEO/AA employer. Oklahoma City Indian Clinic is committed to providing equal employment opportunities for all individuals. Employment practices shall adhere to all applicable laws prohibiting discrimination based on age, genetics, race, color, gender, national origin, marital status, physical or mental disability, veteran status, citizenship status, religion, sexual orientation, gender identity or expression, transgender status, or any other characteristic protected by federal, state, or local laws.

For Indian Preference to apply, you must complete the full application and submit a copy of your CDIB card.

• Must align with OKCIC vision, mission and core values.
• High School diploma or GED
• 2 years + of medical scheduling experience (this was "directly related experience)
• Ability to differentiate between acute & chronic issues and schedule them accordingly
• Medical office management experience preferred.
• Medical Assistant/Certified Nursing Assistant preferred.
• Must be proficient in Microsoft Office Suite/ Google Suite
• Knowledge of electronic health record and RPMS strongly preferred