Scheduling Coordinator

SCHEDULING COORDINATOR JOB DESCRIPTION:

EXEMPT REPORTS TO: SCHEDULING LEAD

RISK OF EXOSURE TO BLOODBORNE PATHOGENS – LIMITED

POSITION PURPOSE : THE SCHEDULING COORDINATOR IS RESPONSIBLE FOR IMPLEMENTATION, MAINATAINCE, AND ACCURACY OF ALL ASSIGNED CLIENT SCHEDULES. MAINTAINING OPEN LINES OF COMMUNICATION BETWEEN CLIENTS, CAREGIVERS, AND OFFICE STAFF TO BUILD RELATIONSHIPMENTS.

POSITION RESPONSIBILITIES:

Maintains a current client roster, ensuring accurate information is communicated throughout the care teamConducts caregiver oversite to ensure compliance with AR Code of Ethics and SC policies are upheld Adheres to Electronic Visit Verification (EVV) rules and regulations as set forth by the State of Arkansas and ensures all visits follow guidelines Updates reported changes from caregivers in electronic schedule in real time to ensure EVV system can be utilized by caregivers appropriately Controls and monitors schedule changes, communicates all requests to clients for approval prior to adjusting Monitors compliance of visits and ensures care logs are complete within one (1) week of shift completion. Brings any scheduling problems to the supervisor’s attention immediately Assigns client visit tasks according to authorization attached to visit and care plan Answer scheduling phone at all times and address any scheduling issues or concerns in real time Address client concerns or needs regarding scheduling and related to caregiver, direct clients to appropriate staff for all other areas of calls Assists in relaying messages to caregivers, office staff, and community liaisons Addresses late alerts within 30 minutes of start of shift, confirming with client that caregiver has arrived Maintains communication of call out are maintained with clients and all efforts are made to fill the shift with replacement caregiver, elevates any unsatisfied clients to supervisor(s) Forecast future openings and prospective clients to ensure least amount of open visit hours – notifying supervisor of marketing needs Conducts caregiver interviews and phone screening prior to setting up orientation Conducts thorough orientation of all new caregivers, ensuring caregiver knowledge of AR Code of Ethics, State Caregiver Requirements, Southern Caregiver Policy and Procedures and Expectations Communicate with new clients within 48 of conversion from prospect to introduce yourself, confirm scheduling needs and update client on caregiver placement progress.

POSITION PHYSICAL AND ENVIRONMENTAL REQUIREMENTS : Scheduling Coordinators are 9am – 4pm Monday through Friday with an hour for lunch. There is flexibility to work from home at times (at directors discretion). Required to carry an on-call cell phone with rotating weekends. Position is primarily a desk position, essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication. Position requires the ability to effectively converse with clients, the public, co-workers, and caregivers through written and verbal communication in the English language via telephone and/ or at a minimum of 12-point font on a regular basis

SCHEDULING COORDINATOR JOB DESCRIPTION ORIENTATION: Required to use personal computer, calculator, and other related office equipment. Occasional need to lift to 25 lbs. of office supplies as needed.

POSITION QUALIFICATIONS: High School Diploma Ability to recognize an emergency situation and take appropriate actions Ability to establish and maintain working relationships with clients, co-workers, caregivers, and the public Must be able to complete a heavy workload within established time frames Work independently and identify potentially more effective methods of work operation Must be able to effectively communicate expectations and directions to field staff COMPANY INFORMATION Has access to all client records which may pertain to client schedules and may be discussed with management. Will adhere to all HIPAA laws, State Regulations, and Company Policies, protecting privileged client information at all times. Will maintain confidentiality as it pertains to in-office meetings, only discussing information with appropriate management as required.

Job Type: Full-time

Pay: $32,000.00 - $35,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Scheduling: 1 year (Preferred)

Ability to Relocate:

• Jonesboro, AR 72401: Relocate before starting work (Required)

Work Location: In person